Director, Product Management - Expansion, Retention & Payments

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Management - Expansion, Retention & Payments based in the United States.** This is a high-impact leadership opportunity for a strategic product executive responsible for driving growth, retention, and monetization initiatives within a global SaaS environment. The role oversees key product areas including billing, payments, product-led growth, and customer expansion strategies. You will lead talented product teams while shaping the roadmap for revenue-generating experiences and scalable platforms. Working closely with Engineering, Finance, Sales, Growth, and Legal teams, you will influence company-wide business outcomes. The ideal candidate combines strong product leadership, analytical thinking, and deep expertise in SaaS growth models. This role offers the opportunity to directly impact customer lifetime value, revenue performance, and long-term business growth. ### Accountabilities: The Director, Product Management - Expansion, Retention & Payments will own the strategy and execution of critical product initiatives that accelerate growth, improve customer retention, and optimize monetization. The role requires strong leadership across product teams, cross-functional collaboration, and ownership of key business metrics. - Lead, mentor, and scale a high-performing team of Product Managers focused on growth, expansion, retention, and payments. - Define and execute product-led growth strategies that increase self-service upgrades, cross-sells, account expansion, and customer lifetime value. - Build and optimize self-service-to-enterprise pathways by improving Product-Qualified Lead (PQL) funnels and enabling effective collaboration with sales teams. - Own the customer retention lifecycle by developing product strategies, engagement initiatives, and win-back programs to reduce churn and improve retention metrics. - Drive the roadmap for a scalable global payments platform, including checkout optimization, subscription management, pricing innovation, and enterprise billing capabilities. - Improve conversion performance across purchasing journeys, including checkout completion, subscription renewals, and payment experiences. - Oversee fraud prevention, risk management, and compliance initiatives while maintaining a seamless customer experience. - Establish experimentation frameworks, performance metrics, and strategic analyses to support data-driven product decisions. - Partner with Engineering, Finance, Sales, Growth, Tax, and Legal teams to align product initiatives with business objectives and long-term scalability. ## Requirements: The ideal candidate is an experienced product leader with a strong background in SaaS growth, monetization, and payments. You bring a combination of strategic vision, operational excellence, and the ability to influence stakeholders across complex organizations. - 7+ years of Product Management experience, including 3+ years leading and managing product teams. - Proven expertise in Product-Led Growth (PLG), including SaaS acquisition funnels, retention strategies, expansion motions, and sales-assisted growth models. - Strong knowledge of billing, payments, monetization platforms, checkout optimization, global payment methods, compliance, and fraud prevention. - Demonstrated experience owning revenue-focused product metrics such as conversion, Gross Retention Rate (GRR), Net Retention Rate (NRR), and customer lifetime value. - Strong analytical skills with experience designing and managing experimentation programs, including A/B testing frameworks. - Ability to operate effectively in complex cross-functional environments and influence senior stakeholders across Engineering, Finance, Sales, and Legal. - Exceptional communication skills with the ability to translate technical, financial, and product concepts into clear strategic recommendations for execut…