Director, Product Management

Who We Are Looking For As Director, Product Management, you will lead the strategy, growth, and performance of Crisis24 Horizon, Crisis24's flagship SaaS platform serving enterprise customers globally through both direct and partner channels. Reporting to the VP, Product Management, you will be accountable for defining and executing the product vision, portfolio strategy, and investment priorities for a global portfolio supporting a substantial nine-figure revenue stream. You will partner closely with Engineering, Commercial, Customer Success, Operations, Partnerships, and Executive Leadership teams to ensure the platform delivers meaningful customer outcomes and measurable business impact. This is a highly visible leadership role with responsibility for a Product Management organization of 13 professionals, including three Senior Product Managers leading teams across Platform & Integrations, Mass Notification Solutions, and Risk Management Solutions. The organization works alongside approximately 60–70 engineers delivering capabilities that support enterprise customers worldwide. The portfolio supports both direct customer relationships and strategic partner ecosystems, including B2B, B2B2B, and B2B2C business models. Success requires balancing enterprise customer needs with scalable partner enablement, platform extensibility, and long-term business growth. As Crisis24 continues to invest in Horizon as its long-term strategic platform, this role will lead one of the company's most important initiatives: accelerating customer migration from legacy solutions, expanding Horizon's capabilities, and enabling scalable growth across both direct and partner-driven channels. Why Join Crisis24? This is an opportunity to: Own the strategy and evolution of Crisis24's flagship SaaS platform. Lead a Product Management organization of 13 professionals supporting a globally deployed product portfolio. Influence a portfolio generating a substantial nine-figure revenue stream. Drive platform modernization and transformation initiatives that will shape the future of the business. Partner closely with senior leaders across Product, Engineering, Commercial, Customer Success, Operations, and Partnerships. Help organizations around the world manage risk, protect their people, and respond to critical events. For product leaders who enjoy balancing strategic vision, organizational leadership, customer impact, partner ecosystems, and commercial outcomes, this role offers the opportunity to shape the future of a business-critical platform and leave a lasting mark on the organization. What You'll Do Define Product Strategy & Portfolio Direction Define and communicate a compelling vision, strategy, and roadmap for the Horizon platform and associated Enterprise & Commercial solutions. Establish portfolio priorities and investment recommendations aligned to company objectives, customer needs, market opportunities, and strategic growth initiatives. Lead platform evolution and modernization initiatives, balancing investment in Horizon with the successful migration of customers from legacy products. Develop product strategies that support multiple go-to-market motions, including direct enterprise sales, strategic partnerships, embedded offerings, and partner-distributed solutions. Identify opportunities for growth, innovation, operational efficiency, and market differentiation. Develop business cases and strategic recommendations for major investments, partnerships, and platform initiatives. Drive Business Performance Own portfolio performance, including customer adoption, engagement, retention, revenue contribution, profitability, and customer satisfaction. Use customer insights, market intelligence, product analytics, and commercial performance data to guide strategic decision-making. Partner with Commercial, Marketing, Customer Success, and Partnerships teams to maximize customer value and business outcomes. Identify growth opportunities across direct and…