Director, Product - Digital Foundations

Director, Product: Digital Foundations Shape the future of Zip’s mobile and web experiences, creating smarter and more personalised ways for millions of customers to engage with their finances. Bring significant product leadership experience across consumer technology, fintech, payments or another mobile first digital business. Based in Sydney or Melbourne, leading a team of Product Managers and partnering closely with Engineering, Design, Data and AI, Marketing and Customer teams. Write your story with a career at Zip Join Zip’s Product team, where we turn customer insight, technology and bold ideas into intuitive experiences that help people take control of their financial future. Guided by our Customer First mindset, we work across disciplines to solve meaningful problems, test new possibilities and create products that deliver lasting value for customers and the business. As Director, Product: Digital Foundations, you will define the vision, strategy and roadmap for Zip’s mobile and web customer experience. You will lead the products that drive customer engagement, everyday relevance and long term customer value. Working across the Customer Engagement and Digital Foundations domain, you will own the end to end digital product experience. You will ensure customers can seamlessly discover, engage with and realise value from Zip’s products through intuitive, personalised and AI enabled experiences. You will lead a portfolio of Product Managers and work closely with Engineering, Design, Data and AI, Marketing and Customer leaders to balance customer needs, commercial outcomes and Zip’s long term platform strategy. What you’ll own Define and lead the product vision, strategy and roadmap for Zip’s mobile and web customer experience. Create connected customer lifecycle experiences across engagement, rewards, offers, subscriptions, bills, loyalty and other everyday customer needs. Identify opportunities to improve engagement, retention, transaction frequency and customer lifetime value through exceptional digital experiences. Partner with Engineering and Design leaders to deliver intuitive, secure and scalable experiences across iOS, Android and web. Champion AI first customer experiences by embedding intelligent automation, personalisation and agentic capabilities throughout the customer journey. Use customer research, behavioural analytics and experimentation to improve customer outcomes and product performance. Build a culture of experimentation, rapid learning and evidence based product decision making. Bring Product, Engineering, Design, Data and AI, Marketing and Customer teams together to deliver cohesive customer experiences. Lead, coach and develop a team of Product Managers, creating an environment where people can perform at their best and deliver meaningful commercial impact. Represent mobile and web experiences within Zip’s Product Leadership team and help shape the broader product strategy and ways of working. What you’ll bring to the team Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. So whether you meet some or all of the desirable attributes below, we’d still love to hear from you: Significant experience leading product organisations within consumer technology, fintech, payments or another digital business. Demonstrated success defining and executing product strategy for mobile first customer experiences. Strong commercial acumen and the ability to balance customer value, business outcomes and technical investment. Experience leading multidisciplinary teams across Product, Engineering and Design. A strong understanding of mobile platforms, customer engagement, lifecycle management and digital product development. Experience using experimentation, behavioural analytics and customer insight to guide product decisions. Demonstrated experience crea…