Director, Product Development - MCP Platform & Agent Ecosystem

**About American Express Digital Labs** American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world. As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market. **Role Overview** As Director, Product Development – MCP Platform & Agent Ecosystem, you will define and lead the platform strategy that enables Large Language Models (LLMs), AI agents, and external AI platforms to securely access American Express capabilities through the Model Context Protocol (MCP). This role will help establish how American Express participates in the rapidly evolving agent ecosystem while creating reusable foundations that power AI experiences across both external platforms and American Express digital channels. You will own the core MCP platform, standards, and operating model that enable product teams across the company to expose capabilities in a secure, scalable, and consistent manner. Working closely with MCP use case teams and business owners, you will define best practices for tool design, authentication, authorization, documentation, evaluation, observability, personalization, and responsible AI governance. As the company’s MCP subject matter expert, you will build a center of excellence that accelerates adoption while ensuring a high bar for quality, security, compliance, and customer experience. Success in this role requires a unique blend of platform product management, AI fluency, developer experience expertise, ecosystem thinking, and strong cross-functional leadership. ### Responsibilities ***Define and Lead MCP Platform Strategy*** - Own the product vision, strategy, and roadmap for the American Express MCP platform. - Define the foundational capabilities required to expose American Express services to external LLMs, AI assistants, agent platforms, and internal AI experiences. - Establish platform standards, governance models, and operating principles for MCP adoption across the enterprise. - Drive alignment across engineering, architecture, security, risk, compliance, privacy, and product teams to deliver scalable platform capabilities. - Evaluate emerging MCP standards, agent ecosystems, and industry developments to continuously evolve the platform strategy. ***Build the MCP Center of Excellence*** - Serve as the company-wide expert on MCP architecture, implementation patterns, and agent integration best practices. - Develop frameworks, guidance, and reusable patterns that enable teams to build high-quality MCP capabilities consistently. - Define standards for tool design, metadata structures, descriptions, prompts, schemas, and agent interactions. - Establish governance processes that ensure MCP capabilities are discoverable, maintainable, and optimized for AI consumption. - Drive education, enablement, and adoption efforts across product and engineering organizations. ***Define Developer Experience and Integration Standards*** - Own the MCP developer experience for both internal and external consumers. - Establish documentation standards, onboarding experiences, reference architectures, SDK requirements, and integration frameworks. - Define how developers, partners, and AI platforms discover, authenticate, and integrate with American Express MCP capabilities. - Lead experimentation with emerging integration models, including web-based MCP architectures and next-generation agent connectivity patterns. - Drive continuous improvements to usability, adoption, and integration success rates. ***Define Platform Foundations, Security, and Governance*** - Partner with security, identity, and platform engineering teams…