Director, Product

## Company Description Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, teammates, and big problem solvers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to tackle universal problems and connect people in new ways. If you like having autonomy, if you flourish with collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. ## Job Description Care.com is looking for a Director of Product - Marketplace to lead one of the company's most strategic product areas: connecting families with the right caregivers—and helping caregivers find the right opportunities. This leader will own the end-to-end marketplace fulfillment experience across both sides of our marketplace. From how families create jobs and discover caregivers, to how we match supply and demand, rank search results, and expand caregiver supply beyond today's marketplace, you'll shape the experiences that determine whether our marketplace succeeds. This role sits at the intersection of marketplace strategy, AI-driven matching, search, recommendations, and customer experience. You'll partner closely with Engineering, Design, Data Science, Marketing, Operations, and Analytics to improve marketplace liquidity, increase successful hires, and unlock new sources of supply that help more families find care when they need it. We're looking for a product leader who is deeply customer obsessed, highly analytical, comfortable making strategic bets, and excited to solve complex marketplace challenges at scale. **What You'll Be Working On** - **Own the Marketplace Fulfillment Strategy:** Define and execute the product vision for helping families successfully find and hire caregivers while enabling caregivers to discover and secure meaningful work. Develop long-term strategies that improve marketplace health, liquidity, and customer success. - **Lead Matching, Search & Discovery:** Own the experiences that connect families and caregivers, including job posting, search, recommendations, ranking, AI-powered matching, and marketplace discovery. Continuously improve relevance, speed, and quality of matches across web and mobile. - **Expand Marketplace Supply:** Develop innovative approaches to increase caregiver availability beyond today's marketplace. Partner across the organization to identify new supply channels, onboarding experiences, partnerships, and product capabilities that increase choice and improve fulfillment for families. - **Drive Product Execution:** Lead cross-functional product teams from strategy through execution. Define roadmaps, prioritize investments, write product requirements, and partner with Engineering and Design to deliver exceptional customer experiences. - **Use Data to Improve Marketplace Outcomes:** Define and own the metrics that matter—from marketplace liquidity and successful hires to search quality, application rates, caregiver engagement, and customer satisfaction. Leverage experimentation, analytics, and customer research to continuously improve outcomes. - **Champion AI-Powered Experiences:** Partner with Data Science and Engineering to incorporate AI and machine learning into matching, personalization, recommendations, and marketplace optimization, ensuring customers find the right care with greater confidence and efficiency. - **Influence Across the Organization:** Build alignment across Product, Engineering, Design, Marketing, Operations, Customer Experience, and executive leadership. Clearly communicate strategy, priorities, and results while fostering a culture of collaboration, accountability, and customer obsession. ##…