Director of User Experience

ABOUT LIMBLE At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations by providing a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity. ABOUT THE ROLE We're looking for a Director of UX to lead and scale our UX function at a pivotal stage of growth. You'll report directly to the VP of Product and serve as a strategic partner in accelerating product adoption across Limble's user base. You'll lead a growing, multi-disciplinary UX team with the mandate to elevate design maturity, embed data-driven practices, leverage AI to boost productivity, and make UX a measurable driver of adoption and retention. This is a people-first leadership role for someone equally comfortable setting strategic direction and coaching their team through complex, real-world design problems while building partnerships with cross-functional stakeholders. WHAT YOU'LL DO TEAM LEADERSHIP & DEVELOPMENT - Lead, mentor, and grow a multi-functional design team - Build a high-performance design culture grounded in craft, curiosity, and user empathy - Define career ladders, growth frameworks, and hiring plans to scale the team as Limble grows - Foster a data and feedback-rich environment with strong design critique and review practices STRATEGIC PARTNERSHIP - Serve as a strategic UX partner to the VP of Product, contributing to roadmap prioritization and product vision - Represent the voice of the user at the leadership level, ensuring UX considerations are embedded in product strategy from day one - Partner with Product Marketing, Customer Success, and Support to connect UX work to customer outcomes and commercial goals - Collaborate closely with Engineering to ensure design feasibility, velocity, and quality - Explore how AI can directly inform in-product experiences for end users, reducing friction and accelerating time-to-value DATA-DRIVEN DESIGN PRACTICE - Champion and operationalize Pendo as Limble's primary platform for user analytics, in-app guides, and behavioral insights - Build internal practices and rituals around Pendo data—establishing how the team uses usage analytics, funnel data, and NPS signals to drive design decisions - Spearhead the team's adoption of AI-powered tools across the design workflow to reduce time from initial insight to validated solution. - Partner with Product and CS to align on metrics that matter: adoption, activation, task success, and time-to-value - Drive a culture of hypothesis-driven design with regular usability testing, A/B testing, and quantitative validation CONTENT, ONBOARDING & INSTRUCTIONAL DESIGN - Oversee Limble's technical writing and in-app content function, ensuring documentation and guides meet a high bar for clarity and usability - Define and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual help—leveraging Pendo's guide capabilities - Partner with Customer Success and Support to identify friction points and translate them into scalable self-serve content solutions - Bring a strong point of view on instructional design principles and how they apply to a B2B SaaS product experience DESIGN SYSTEMS & CRAFT - Evolve and maintain Limble's design system to support scale, consistency, and speed across the product - Set and uphold a high bar for interaction design, accessibility, and visual quality - Ensure UX research is integrated into the design process—not an afterthought REQUIREMENTS - 7+ years of UX leadership experience managing multi-disciplinary teams - Proven track record scaling a UX function in a B2B SaaS environment - Hands-on experience with Pendo with demonstrable ability to translate behavioral data into design decisions - Demonstrat…