Director of Technology

**About Petersen Automotive Museum** The Petersen is more than an iconic museum; we’re a fast-paced, high-energy team driven by passion, innovation, and a love for car culture and storytelling. Our world class exhibitions and unforgettable events bring history and design to life every day. At Petersen Automotive Museum, we work hard, move fast, and have a great time doing it, all while pushing the boundaries of what a museum can be. If you’re ready to lead with technical vision and a hands-on edge, you will fit right in. **T H E O P P O R T U N I T Y** The Director of Information Technology is responsible for the strategic leadership, security, operation, and continuous improvement of all technology systems supporting the museum’s public experiences and business operations. This position oversees the museum’s exhibition technology infrastructure, enterprise systems, internal networks, cybersecurity, office technology, and digital platforms while ensuring reliable technology experiences for guests, staff, donors, members, and partners. The Director serves as both a strategic technology leader and hands-on operational manager, ensuring that all museum technology — from immersive exhibition hardware to financial systems — operates reliably, securely, and efficiently. The position will report directly to the COO as a key member of the museum’s senior leadership team. **W H A T Y O U ’ L L L E A D** **Exhibition Technology** Lead the planning, implementation, maintenance, and lifecycle management of all exhibition technology including: – Interactive kiosks – Touchscreens – LED walls – Video playback systems – Digital signage – Audio systems – Control systems – RFID/NFC experiences – Sensor-based interactives – Projection mapping – AV-over-IP infrastructure – Show control hardware – Future immersive technologies (AR/VR/MR) Responsibilities include: – Develop preventative maintenance schedules – Manage exhibit technology refresh cycles – Coordinate with Exhibit Design and Facilities during installations – Maintain spare equipment inventory – Ensure maximum exhibition uptime – Troubleshoot failures during museum operating hours **Enterprise Systems Administration** Own the technology roadmap for all museum software platforms including: – CRM – Ticketing – Point of Sale (POS) – Membership Management – Finance/ERP – Human Resources systems – Collections Management System (IMS) – Volunteer Management – Event Management – Digital Asset Management – Marketing Automation – Email systems – Cloud collaboration platforms Responsibilities include: – Vendor management – Software implementation – Licensing – System integrations – Data integrity – User permissions – API management – Business process improvements **Infrastructure & Network Management** Oversee all museum infrastructure including: – LAN/WAN – Wi-Fi – Firewalls – VPN – Switching – Fiber infrastructure – Server hardware – Virtual servers – Cloud infrastructure – Storage – Backup systems – Telecommunications – Internet services – Building connectivity Ensure: – High availability – Redundancy – Disaster recovery – Performance monitoring – Capacity planning – Business continuity **Cybersecurity & Risk Management** Develop and maintain museum cybersecurity practices including: – Endpoint protection – Identity management – Multi-factor authentication (MFA) – Network monitoring – Vulnerability assessments – Security awareness training – Backup validation – Incident response planning – Compliance with PCI, privacy regulations, and donor data protection standards – Third-party security reviews **Office Technology & User Support** Manage all employee technology including: – Desktop and laptop deployments – Mobile device management – Printers – Conference room technology – Video conferencing – Staff software support – Help Desk operations – Technology onboarding and offboarding – Asset tracking – Lifecycle replacement planning **Technology Strategy & Leadership** Develop and execute the museum…