Director of Supply Chain Account Management

Director of Supply Chain Account Management Location: Hybrid/Remote (Columbus, OH/U.S.) Employment Type: Full-Time The Mission The Director of Supply Chain Account Management is a strategic leadership role responsible for driving customer success, revenue growth, account retention, and operational excellence across an established portfolio of healthcare supply chain customers. This individual will lead and develop a high-performing account management team focused on delivering exceptional customer experiences while creating scalable processes and systems that support long-term business growth. The ideal candidate combines deep healthcare supply chain expertise with strong leadership, relationship management, and business acumen. They will partner cross-functionally across the organization, influence senior stakeholders, and serve as an escalation point for key customer relationships, including executive and C-suite interactions. Key Responsibilities - Develop, track, and report on key performance indicators (KPIs) related to customer satisfaction, retention, account expansion, and revenue growth. - Lead, mentor, and develop a team of account management professionals to achieve high levels of performance and customer satisfaction. - Manage internal and external escalations, collaborating with senior leadership and C-suite executives to drive successful resolutions. - Create and execute a roadmap for implementing processes, technologies, and tools that improve efficiency, reduce execution risk, and enable team scalability. - Influence and collaborate with cross-functional teams to gain alignment and support for strategic initiatives. - Anticipate risks, identify opportunities, and develop proactive plans to address both. - Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies. - Contribute to the development and execution of initiatives that support company growth objectives. Required Qualifications - Bachelor's degree in Business, Supply Chain Management, Healthcare Administration, or a related field; equivalent experience may be considered. - 10+ years of progressive experience in account management, customer success, sales leadership, or related customer-facing leadership roles. - Prior professional experience calling on and working directly with hospital supply chain departments. - Demonstrated experience leading, coaching, and developing high-performing teams. - Experience managing executive-level customer relationships within healthcare organizations. - Proven success driving customer retention, account expansion, and revenue growth. - Strong analytical skills with the ability to interpret financial data, identify trends, and develop actionable growth strategies. - Experience implementing technologies and tools that improve team productivity and scalability. - Excellent written, verbal, presentation, negotiation, and problem-solving skills. - Ability to influence cross-functional stakeholders in complex, matrixed environments. - Skilled at navigating challenging situations involving multiple stakeholders and competing priorities. Benefits & Perks - Time Off: Unlimited Time Off (UTO) policy for full time employees. - Holidays: 10 company-paid holidays and 3 floating holidays each full calendar year. - Free in office Snacks and Drinks. - Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs. - Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health. - Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges. - Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one. - Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents. - Additi…