Director of Student Support Services

| **PRIMARY PURPOSE:** The Director of Student Support Services plays a critical role in improving student outcomes through the promotion of student success, well-being, and engagement with Ave Maria University. Reporting directly to the Dean of Faculty, the Director of Student Support collaborates closely with key support stakeholders, including faculty, the Dean of Students, the Registrar, Athletics, and members of the CARE Team, to develop strategies that enhance student learning, engagement, and retention. | | --- | | **ESSENTIAL DUTIES AND RESPONSIBILITIES:** Staff Supervision: Oversee the operations of the Student Support and Adaptive Services Offices and provide leadership, mentorship, and supervision to the Student Support advisors. Foster professional development opportunities and promote a positive and collaborative work environment for all department staff. Develop and maintain efficient and effective processes for student support. Collaboration and Networking: Build strong relationships and collaborate with internal stakeholders, including faculty, administrators, coaches, student affairs staff, and other members of the collegiate community. Stay informed about best practices and trends in student support services through active participation in professional organizations and conferences. Student Engagement: Foster a culture of student engagement by developing and overseeing programs, activities, and services that promote student involvement, leadership, and community building in collaboration with the Dean of Faculty. Participate in new student orientation and its planning. Collaboratively work with the Registrar and Admissions on outreach and anti-melt campaigns directed at incoming students. Student Well-Being: Collaborate with campus resources, such as counseling services, health services, and adaptive services, to develop and implement programs and initiatives that promote student well-being, mental health, and overall wellness. Academic Advising: Work closely with the Dean of Faculty to ensure faculty and students receive effective support during academic advising. Develop and implement strategies to enhance the academic advising process, including the utilization of technology and resources. Student Support Strategy: Collaborate with the Provost, Vice President of Academic Affairs, Dean of Faculty, Dean of Students, and Athletics to develop and implement a comprehensive student support strategy that aligns with Ave Maria University’s mission to form “men and women in the intellectual and moral virtues of the faith” and create and maintain “an environment in which faith informs the life of the community and takes expression in all its programs.” This includes identifying areas of improvement and creating initiatives to enhance student success and retention. Data Keeping and Analysis: Develop a culture of accountability and responsiveness through the collection and analysis of institutional and departmental data. This includes the keeping of departmental records relating to outreach, meetings, and the impact of departmental initiatives on student outcomes to inform decision-making processes, assess program effectiveness, and identify areas for improvement. Student Tutoring: Manage tutoring services by interviewing, selecting, hiring and monitoring student tutors, craft the tutoring schedule, and coordinate tutoring needs with faculty; Identify risks and obstacles to student progress and develop solutions to promote student success. Partner with University departments to create programming that supports student development, retention efforts, and degree completion. Systems Development: Build and standardize workflows for student outreach, intervention, case management, and follow-up. Ensure all student support processes are efficient and consistently executed across the team. Proactive Student Intervention: Oversee a proactive intervention model that identifies at-risk students based on academic performance, a…