Director of Service Delivery

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Service Delivery based in the United States.** This role offers the opportunity to lead large-scale cybersecurity and cloud service delivery initiatives supporting complex, mission-critical environments. The ideal candidate will combine strategic leadership, technical expertise, and operational discipline to ensure successful delivery across a portfolio of professional services engagements. You will oversee high-performing teams, drive service excellence, and manage programs aligned with strict security, compliance, and customer requirements. This position requires deep experience with federal cybersecurity environments, cloud platforms, and regulatory frameworks such as FedRAMP and RMF. You will collaborate with executive leaders, customers, and cross-functional teams to improve delivery models and accelerate organizational growth. This is a remote leadership opportunity for an experienced cybersecurity professional who thrives in building scalable operations and delivering measurable outcomes. ### Accountabilities: - Lead end-to-end service delivery operations for cybersecurity and cloud security professional services engagements, ensuring quality, timelines, and compliance objectives are achieved. - Own the delivery lifecycle for FedRAMP advisory, implementation, continuous monitoring, and related security programs. - Develop and execute operational strategies, governance models, and delivery frameworks that support predictable and high-quality customer outcomes. - Partner with sales, compliance, customer success, and technical teams to improve service offerings, resolve challenges, and strengthen customer satisfaction. - Ensure delivery teams follow cybersecurity and compliance standards, including NIST 800-53, FedRAMP Moderate/High, DoD Impact Levels, and agency-specific authorization requirements. - Lead, mentor, and develop technical delivery teams including project managers, cloud architects, security engineers, and security analysts. - Work with executive leadership to forecast resource requirements, optimize team utilization, and support business growth initiatives. - Maintain awareness of emerging cybersecurity threats, cloud technologies, and evolving federal compliance requirements. - Review and approve statements of work, delivery plans, technical documentation, and program materials. - Establish performance metrics and key performance indicators while driving continuous improvement across service delivery operations. ### Requirements: - U.S. citizenship required. - 10+ years of experience leading service delivery, program management, operations, or professional services teams within cybersecurity, cloud services, or federal consulting environments. - Hands-on experience with FedRAMP advisory, implementation, continuous monitoring, or related compliance programs. - Proven experience managing complex technical programs for U.S. federal agencies or highly regulated organizations. - Extensive experience with major cloud platforms including AWS, Microsoft Azure, and Google Cloud Platform (GCP). - Strong understanding of federal cybersecurity frameworks such as NIST 800-53, FISMA, DFARS/CMMC, SOC requirements, and Authority to Operate (ATO) processes. - Demonstrated ability to lead distributed technical teams and large-scale professional services delivery organizations. - Exceptional leadership, communication, stakeholder management, and problem-solving skills. - Experience working with federal cloud environments such as AWS GovCloud, Azure Government Community Cloud, or GCP government solutions is preferred. - Background in cybersecurity consulting, managed security services, cloud transformation programs, or similar environments is a plus. - Relevant cloud certifications such as AWS, Azure, or GCP Architect credentials are preferred. - Familiarity with proposal development,…