Director of Rooms

## Overview **Opportunity: Director of Rooms** Oversee all aspects of the rooms division with an emphasis on engineering and housekeeping operations in accordance with established guest service and sustainability standards. **Your Growth Path** Assistant General Manager – General Manager **Your Focuses** - Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Monitor front office financial operations and ensure compliance with accounting controls and procedures. - Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. - Supervise all guest services department managers. - Review correspondence from guests and incident logs and direct staff according to information obtained. - Oversee vendor and personnel contracts throughout the hotel. - Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. - Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. - Follow sustainability guidelines and practices related to HHM’s EarthView program. - Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. - Perform other duties as requested by management. **Your Background and Skills** - Associate or Bachelor’s degree preferred. - 5 to 7 years related experience. **HHM Hotels Benefits and Perks** - Medical, Dental and Vision Health Insurance - Paid Time Off - 401k Company Match - Free Basic Life Insurance - 24/7 access to TELUS Health, a confidential work-life resource. - Travel Discounts - Commuter Transit and Commuter Parking Benefits - Employee Assistance and Wellness Program - Educational/Professional Development - Referral Bonus Program **Work Environment and Context** - Work schedule varies and may include working on holidays and weekends. - Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. **What We Believe** People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It