Director of Rooms

## Company Description A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service. The hotel's four waterfront cottages and one-of-a-kind houseboat boats coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based [Jenny Wolf Interiors](https://jennywolfinteriors.com/) that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors. For more information: [auberge.com/whitebarninn](https://aubergeresorts.com/whitebarninn/) Follow White Barn Inn on [Facebook](https://www.facebook.com/whitebarnauberge) and [Instagram](https://www.instagram.com/whitebarnauberge/?hl=en) @WhiteBarnAuberge ## Job Description The Director of Rooms is a passionate hospitality leader responsible for overseeing all front-of-house and guest-facing operations while shaping the overall guest journey across the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge and Spa. This role ensures intuitive, personalized, and seamless service at every touchpoint, while fostering a culture of excellence, warmth, authenticity, and strong operational leadership. **Key Responsibilities** - Lead and manage all Rooms Division operations, ensuring seamless, anticipatory service and exceptional guest experiences at every touchpoint - Oversee Front Office, Housekeeping, Guest Services, Concierge and Spa operations, maintaining the highest standards of presentation, cleanliness, and service delivery - Inspire, develop, and mentor department leaders and team members, fostering a culture rooted in care, collaboration, accountability, and performance - Champion Auberge’s service philosophy by creating meaningful, personalized guest experiences that reflect the local culture and spirit of the property - Monitor and analyze guest feedback and operational performance, implementing improvements to continuously elevate the guest experience - Partner cross-functionally with Food & Beverage, Sales, and Marketing to ensure cohesive, memorable stays - Oversee staffing, scheduling, and performance management for all Rooms Division colleagues - Manage financial performance, including budgeting, forecasting, labor costs, and operational efficiency - Ensure compliance with all health, safety, cleanliness, and brand standards - Drive initiatives that improve service delivery, operational efficiency, and overall guest satisfaction ## Qualifications - 7+ years of progressive experience in hotel operations, with a strong focus on Rooms Division (Front Office and Housekeeping), including 2–3 years in a senior leadership role - Luxury or upscale hospitality experience strongly preferred - Proven track record of delivering exceptional guest service, with a deep understanding of guest satisfaction metrics and continuous improvement strategies - Strong leadership skills with the ability to inspire, develop, and lead high-performing, diverse teams - Demonstrated experience in staff training, performance management, an…