Director of RevOps

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of RevOps based in United States.** This role is designed for a strategic and hands-on revenue operations leader who can transform systems, processes, and data into scalable growth engines. You will own critical operational functions across customer success, partnerships, renewals, and sales support while helping shape the broader go-to-market strategy. The position combines operational leadership, systems design, analytics, and AI-powered innovation to improve business performance. You will work closely with cross-functional leaders to build efficient workflows, uncover insights, and create tools that empower teams to make better decisions. This is an opportunity for an experienced operator who enjoys building from the ground up, challenging existing processes, and creating measurable business impact. In a fast-moving environment, you will have significant ownership and the ability to redefine how modern revenue teams operate. ### Accountabilities: As Director of RevOps, you will own the operational foundation supporting revenue growth across customer-facing teams. You will design scalable systems, improve processes, leverage data insights, and apply AI-driven solutions to help teams operate more efficiently and make informed decisions. - Own Customer Experience Operations, Partner Operations, and support key Sales Operations initiatives across the go-to-market organization. - Design and implement scalable operational systems that improve onboarding, customer health management, escalations, capacity planning, services delivery, and renewal processes. - Build analytical frameworks that identify churn risks, expansion opportunities, services performance, customer trends, and operational efficiencies. - Develop and maintain partner operations infrastructure, including onboarding, deal registration, co-selling processes, partner performance reporting, certifications, and program measurement. - Support sales operations through pipeline management, forecasting processes, CRM improvements, and operational insights for sales leadership. - Design durable systems and workflows that reduce unnecessary manual effort while creating long-term operational value. - Evaluate automation opportunities by assessing business impact, scalability, and return on investment. - Use AI tools to accelerate systems development, process improvements, reporting, and operational analysis. - Build AI-powered tools and self-service reporting capabilities that allow leaders across the organization to access insights quickly. - Translate operational data into clear recommendations, business cases, and strategic improvements. ## Requirements: The ideal candidate is an experienced revenue operations professional with a strong background in SaaS environments, business systems, analytics, and cross-functional leadership. You should be comfortable operating as a senior individual contributor, taking ownership of complex operational challenges while using technology and AI to maximize impact. - 10+ years of experience in operational roles within SaaS or technology companies. - 5+ years supporting Customer Success, Professional Services, Support, Renewals, or similar post-sale functions. - Proven experience designing and implementing scalable business systems, including CRM, customer success platforms, support tooling, billing, and renewal infrastructure. - Hands-on experience with platforms such as Salesforce, HubSpot, Gainsight, or similar business operations tools. - Demonstrated ability to use analytics and reporting to influence process improvements and business decisions. - Strong understanding of revenue operations principles, including customer lifecycle management, forecasting, pipeline processes, and operational efficiency. - Proven experience using AI tools to enhance systems work, analytics, automation, or internal t…