Director of Product Management — Talkdesk Applications Platform

Director of Product Management — Talkdesk Applications Platform We are looking for a strategic, platform-minded leader to own the Applications Platform product area at Talkdesk, a market-leading, cloud-native Customer Experience platform. This is the foundational layer where all Talkdesk products live — the framework that ties together authentication, access management, billing, provisioning, fraud and abuse detection, support infrastructure, and user management into a cohesive ecosystem. This role is for a Director of Product Management who thinks in platforms, not features. You will define the vision and architectural direction for a horizontal product surface that other teams depend on, and you will work cross-functionally with Engineering, Design, GTM, and Executive leadership to ensure the platform scales with the business and enables Talkdesk to grow, evolve, and lead the market. Our environment moves fast and requires a Director who thrives in complexity, drives clarity across competing priorities, and builds the organisational muscle to deliver consistently at platform scale. You will be successful if you are: Adaptable: You navigate ambiguity with confidence, operate with urgency, and bring clarity to environments where requirements are incomplete and tradeoffs are constant. You inspire your team to move forward even when the path is not fully defined. Results-oriented: You simplify complex problems, make tough decisions, and hold yourself and your team accountable to outcomes. You are biased for action and know how to keep a platform team focused amid pressure from many directions. Data-fluent: You use data to drive platform investment decisions, define adoption and reliability metrics, and identify gaps before they become incidents. You can make the right call with incomplete information and continuously optimise for learning. A platform thinker: You understand that platform decisions have long tails. You reason about extensibility, API contracts, and downstream impact before committing to a direction. You protect architectural integrity without becoming a blocker, and you know how to say no in a way that builds trust rather than friction. A people leader: You invest in your team. You build product managers who are sharper, more autonomous, and more impactful because of your leadership. You create clarity of purpose and hold a high bar for craft and execution. Forward thinking: You are the co-owner of a multi-year platform strategy. You balance the macro vision — where the platform needs to be in three years — with the micro precision of what ships next quarter and why. You build the frameworks and logic that make the roadmap legible and defensible to any audience. A domain expert: You understand SaaS platform architecture, identity and access management, billing and monetisation systems, and the operational surfaces that enterprise customers depend on day to day. You bring this knowledge into product decisions, customer conversations, and executive discussions with equal confidence. In this role, you will: Own the product vision, strategy, and roadmap for the Workspace Platform, covering authentication and access management, billing and provisioning, fraud and abuse detection, administrative and support surfaces, user and team management, and the core application framework that hosts the full Talkdesk product suite. Define platform standards, extensibility models, and architectural constraints that enable other product teams to build reliably on top of the platform. Partner with Engineering, Design, and GTM teams to ensure platform capabilities are delivered on time, at quality, and aligned to business objectives. Lead discovery and prioritisation in complex, ambiguous environments, making decisions with broad downstream impact across multiple dependent product lines. Engage with customers, prospects, and internal stakeholders to understand operational needs and translate them into platform investments with clear…