Director of Product & Engineering - Operations (m/f/d)

Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here. About the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this: Mews's Front of House engineering organisation is growing in scope and clarity of purpose, and this role directs a significant part of it. The problem is real and specific: how do you scale a guest experience platform to recognise and personalise across millions of interactions, while keeping delivery fast, systems healthy, and teams capable of moving with confidence? Mews serves thousands of properties globally, and the data and distribution advantages that come with that scale are genuinely uncommon — this is a chance to shape the engineering organisation that makes that advantage meaningful. You'll direct the engineering teams building guest recognition, personalised experiences, automation, role-aware workflows, and joined-up guest journeys — a cross-product area that touches every part of how guests and hotel staff experience Mews. You'll work closely with Product, Design, Data, and other engineering directors to translate a clear long-term strategy into execution, at a moment when Front of House has made quality, delivery rigour, and proactive operational health a deliberate priority. The problem is worth naming plainly. Scaling personalisation across millions of guest interactions — while keeping engineering teams sharp and systems healthy — requires someone who can set direction, develop managers, and hold a high bar without being the person writing the code. This is a role for someone who has built engineering organisations through scale and ambiguity before, and who can make the structural and cultural changes that let a complex engineering organisation move sustainably fast. What you would do Direct the engineering teams across guest recognition, personalised experiences, automation, and role-aware workflows, building clarity, accountability, and a high-performance culture through managers and senior engineers. Set engineering direction that balances speed, quality, and long-term scalability across a complex, cross-product area. Work across Product, Design, Data, and other engineering directors to turn strategy into execution. Raise the bar on engineering excellence, operational health, and delivery rigour — areas Front of House has made a clear priority. Drive effective cross-team work where ecosystem value flows across Front of House, Back of House, Platform, and Fintech. Coach engineering managers to make sound judgements, reduce unnecessary complexity, and build teams that move fast without collapsing under scale or operational pressure. Translate strategy into measurable outcomes, with clearer metrics, stronger prioritisation, and tighter links between engineering delivery and business impact. AI Fluency Level 4: In this role, that means you have changed how a whole engineering organisation works through AI — not just your own workflow or your immediate team's. You have helped set the standards, tooling, and expectations for how engineering teams use AI responsibly and effectively at scale. You know when AI output is good enough to act on, when it needs scrutiny, and you've built th…