Director of Product

The Director of Product provides strategic leadership for the Authority's portfolio of digital products, enterprise applications, and customer-facing technology solutions. This role is responsible for defining the enterprise product vision, establishing a scalable Product Management operating model, and leading the development and execution of product strategies that deliver measurable business value. The Director leads the Product Management organization responsible for both internally developed, external-facing, and third-party technology solutions supporting customer experience, business operations, enterprise services, digital transformation, and technology modernization initiatives. Working in close partnership with Software Engineering, Enterprise Architecture, Delivery Management, Business Operations, Customer Experience, Data & Analytics, Information Security, and Executive Leadership, this role ensures that product investments align with corporate strategy, customer needs, and long-term business objectives. The Director serves as the organization's senior product leader, driving customer-centric innovation, data-driven decision making, portfolio governance, and successful delivery of strategic technology initiatives.*Product Strategy and Leadership* - Develop and execute a comprehensive product strategy aligned with the Authority's strategic goals and business priorities - Develop and maintain a comprehensive product vision that that aligns executives, business stakeholders, technology teams, and customers and common objectives. - Develop and maintain a multi-year product portfolio strategy that balances innovation, modernization, customer experience, operational excellence, regulatory compliance, and technology investments. - Establish an enterprise Product Management operating model including product governance, product lifecycle management, portfolio management, and product planning standards. - Lead product discovery by partnering with business leaders, customers, end users, technology teams, and executive leadership to identify unmet needs, validate opportunities, and prioritize investments. - Champion customer-centric product development through user research, customer feedback, usability testing, journey mapping, and market analysis. - Identify opportunities to improve customer experience, operational efficiency, employee productivity, and business performance through digital capabilities. - Collaborate with business leaders to evaluate operational processes and identify automation, artificial intelligence, workflow optimization, and digital transformation opportunities. - Develop business cases for new products, strategic initiatives, and major enhancements including financial analysis, business value, implementation strategy, operational impacts, and return on investment. - Lead enterprise product governance by establishing investment review processes, prioritization frameworks, executive steering committees, and portfolio review practices. - Define product lifecycle standards including product discovery, business case development, roadmap planning, requirements management, user acceptance, release planning, adoption, operational support, enhancement, and retirement. - Evaluate emerging technologies, industry trends, customer expectations, and competitive solutions to recommend future product innovations. - Ensure enterprise products comply with security standards, accessibility requirements, privacy regulations, architecture standards, and organizational policies. - Serve as the organization's senior advisor on Product Management strategy, digital transformation, and technology investments. *Product Portfolio Management* - Own the enterprise product portfolio across internally developed applications, commercial software platforms, digital services, and enterprise technology solutions. - Establish portfolio priorities that maximize customer value, business outcomes, operational improvements, and technology m…