Director of Product, Core Business

About Zipline Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe. The Role Zipline’s core product is the engine behind how the world’s best retailers operate their frontline, and it’s evolving fast. As we build toward an AI-first frontline operations platform, the Director of Product, Core products is the leader accountable for making that evolution real across everything we ship today. This role collaborates on the product strategy, team performance, and business outcomes for Zipline’s core platform: the tools used daily by 620,000+ frontline workers across 200+ world-class brands. You will lead a formed team of product managers, own the 12–18 month roadmap, and serve as the connective tissue between day-to-day execution and Zipline’s five active strategic pillars. This is a senior people leadership role for someone who has been here before. You will inherit a talented, formed team and be expected to run it: elevating craft, moving decision-making down, and creating the conditions for PMs to operate with autonomy and accountability, driving a roadmap that is creating revenue for the business, while bringing the team forward with AI-enabled workflows. You report to the SVP, Product and act as a peer to the Director of Product, Strategic Ventures. Together you represent the full span of Zipline’s product ambition: you execute on what exists and evolves today; your peer bets on what comes next. You are the strategic execution layer the SVP needs in order to operate at a company-level altitude. What You’ll Do Own the core product roadmap Define and maintain the 12–18 month product roadmap across Zipline’s core platform pillars. Translate Zipline’s vision and strategy into clear, sequenced, evidence-backed product investments. Ensure every PM on your team owns a strategy (not just a backlog) and can speak to outcomes, not features. Build rigorous roadmap narratives that give executives and stakeholders clarity on where we are going and why. Be capable of representing Zipline’s core product story compellingly on stage at Summer Camp, and other various customer and prospect-focused functions, as well as in customer conversations, and in cross-functional planning. Lead and develop a high-performing PM team Manage, coach, and develop a team of product managers across Zipline’s core product pillars. Apply strong situational leadership, meeting each PM where they are, stretching those who are ready, supporting those who are developing, and holding the bar across the team. Drive the IC-to-leader transition on your team: build accountability, strategic thinking, and autonomous decision-making as norms. Hold a high bar on product craft: the quality of discovery, the rigor of prioritization, the clarity of outcome definition. Over time, identify and develop the next layer of leadership within your team. Drive strategy-to-execution alignment across Engineering, Product, and Design (EPD) Own the translation of company strategy into product decisions, PM priorities, and quarterly plans. Serve as the escalation path for your PMs: unblock decisions, resolve cross-functional friction, and keep teams moving. Partner with Engineering and Design leadership to run a healthy, high-functioning EPD triad for the core business. Move decision-making down: structure your team so that day-to-day execution runs without requiring SVP involvement, and surface only what genuinely requires it. Flag risks, resource gaps, and strategic misalignment proactively. In partnership wi…