Director of People & Culture - Hotel Indigo Lower East Side

As Director of People & Culture, you’ll drive People & Culture and initiatives such as hiring, benefits, employee relations and training programs, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues. Bringing people together is what hospitality’s all about. And we’re looking for a Director of People & Culture who can promote a positive, inspiring and motivating culture at IHG, bringing the best out of every colleague so they’re empowered to deliver truly exceptional guest experiences. **People** - Create programs to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey - Educate and train managers on P&C disciplines to foster productivity and enhance performance - Welcome and conduct new team member orientation - Oversee maintenance of accurate and up-to-date personnel files and records for all employees - Ensure hiring standards and applicable laws and regulations are followed - Build great relations with outside contacts **Financial** - Help create and work within the P&C budget. - Monitor staffing and labor standards to manage costs - Mitigate financial risks associated with employee relations issues - Identify and analyze local compensation and benefits practices to ensure financial competitiveness **Guest Experience** - Develop creative ways to inspire and motivate team members to provide guests with a unique experience - Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction - Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. **Responsible Business** - Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community - Ensure compliance with relevant employment laws and hotel or company policies and procedures - Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs - Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues - In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation - Other ad-hoc duties – unexpected moments when we have to pull together to get a task done **What we need from you:** - Bachelor’s degree / higher education qualification / equivalent - 4 years’ of related experience in HR - Some supervisory experience also preferred - Professional HR designation preferred - Ability to maintain confidentiality to the extent possible in all HR-related matters - Must speak local language(s) - Other languages preferred **How do I deliver this?** We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. Each IHG® hotel brand delivers **True Hospitality** in their own way, and at the heart of it all are specific, core service skills. - **True Attitude:** being caring, wanting to make a positive difference, and building genuine connections with guests - **True Confidence:** having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay - **True Listening:** focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs - **True Responsiveness:** is about providing guests with what they need, and doing so in a timely…