Director of Operations

About Tensec Founded in 2023, Tensec is a global fintech that enables small and medium-sized businesses (SMBs) to enter global trade and thrive by giving them access to global transaction banking solutions that are user-friendly, efficient, and secure. Tensec founders have driven startups from foundation to exit, built decacorns, and led global teams at companies such as PayPal, Credit Karma, Facebook, Goldman Sachs, Visa, Mastercard, and American Express. We're putting together a world-class team to disrupt the $50 trillion cross-border b2b financial services industry by providing SMBs the financial strength to participate and win in the global economy. We believe that successful companies and teams are directly correlated to a company's cultural DNA. At Tensec, we make a deliberate effort to create values and foster a culture able to unleash both human and organizational potential. We strongly believe that the best business results derive from teams that have a strong identification with a mission, push themselves to the edge, and love what they do. The Tensec team is diverse and global, with members in San Francisco, New York, Miami, Monterrey, and Sao Paulo. We are funded by top venture capital firms such as Quiet Capital, Costanoa Ventures, Coinbase Ventures, Clocktower, WillowTree, and prolific angels such as Jason Pate (Chief Strategy Officer, Plaid), Bora Chung (ex-Chief Experience Officer, Bill.com http://Bill.com and Board Member, Remitly). How We Work We move fast, debrief quickly, and expect you to own your output. This is a dynamic company, we value speed and decisiveness over process. You'll have the context you need to make good decisions, and the autonomy to make them. About the Role Tensec is moving from three markets to many, and the operational backbone that holds this together needs to be built now — by someone who understands all of the moving parts at once. As Director of Operations, you will own the infrastructure that lets Tensec scale without breaking: the treasury backend that powers real-time money movement, the AI-assisted compliance and onboarding flows, the US market buildout, and the cross-functional operational machine that keeps every corridor running on time and on spec. This is not a process-management or project-coordination role. You will be the first point of contact for day-to-day operational, legal, and cross-functional questions from the COO, CPO, and senior managers. You own the operational capability — not just the reporting layer above it. What You'll Do - Operational Leadership: Serve as the first point of contact for day-to-day operational and cross-functional questions from the COO, CPO, and senior management teams; own the COO-level operational machine. - Advise the product team on operational and legal requirements for the client onboarding experience; coordinate legal review of onboarding flows and ensure the backend operations organization can deliver what the frontend promises - Ensure the operations organization provides the support the PMO function requires to execute cross-functional initiatives - As Tensec’s operations become increasingly AI-assisted, ensure the operational tools your teams rely on are deployed responsibly and that AI-generated outputs are used appropriately across client-facing and internal workflows - Treasury Backend Infrastructure: Build the proprietary orchestration layer that sits above Tensec’s existing vendor infrastructure, giving Tensec the flexibility to operate across any rail and in any market on its own terms - Manage and expand the vendor network, including existing infrastructure partners powering Asia and EU corridors; evaluate, negotiate, and onboard new partners as Tensec enters additional markets - Work with engineering and product to develop and continuously improve the orchestration technology that makes Tensec’s treasury function intelligent, automated, and scalable across all corridors - Advise on the requirements for the risk fra…