Director of Operations

### Director of Operations ### Residential Private Lending | Operations Leadership | Lakeland, FL ### Build the Operating System Behind One of the Fastest Growing Private Lenders. At Central Lending, we're not simply growing, we're rebuilding what modern private lending should look like. This year alone we'll fund more than 800 residential investment loans, and we're entering an exciting stage where operational excellence becomes our greatest competitive advantage. We're looking for a Director of Operations who doesn't just manage people, they build systems. Someone who has already solved the problems we're beginning to face. Someone who's helped scale a private lending platform before and knows exactly what operational excellence looks like. If you're energized by eliminating bottlenecks, leveraging technology, building scalable processes, and leading high-performing teams, we'd love to meet you. ### Why Join Central Lending ### Build, don't maintain. This isn't a role where you'll inherit a mature operation and simply keep it running. You'll help design the next chapter of our company. ### Direct access to executive leadership. Work side-by-side with our Founder & CEO on strategic initiatives, operational improvements, and technology investments. ### Make a measurable impact. Your work will directly improve customer experience, reduce operational costs, shorten closing timelines, and increase company profitability. ### Help shape proprietary technology. Partner closely with our engineering team to improve our internal lending platform and implement AI-powered workflows that transform how lending operations function. ### Lead an organization during rapid growth. We're evolving from a successful entrepreneurial company into a highly scalable lending platform—and operations sits at the center of that transformation. ### The Opportunity As Director of Operations, you'll own the operational engine that powers Central Lending. You'll oversee the complete lending lifecycle while leading cross-functional operational teams responsible for processing, underwriting support, closing, servicing, and execution. But this role goes far beyond people management. You'll constantly ask questions like: - How can we remove friction? - How can we automate this? - How can we close faster without increasing risk? - How do we create an exceptional borrower experience while lowering operational costs? This is a builder's role. You'll report directly to the Founder/CEO and become one of the key leaders responsible for scaling the company over the next several years. ### What You'll Do ### Lead Lending Operations - Oversee the operational execution of every loan from submission through funding - Improve communication and accountability across departments - Ensure processing, underwriting, closing, and servicing operate as one unified system - Create visibility into every stage of the loan pipeline ### Build Better Systems - Identify bottlenecks and eliminate unnecessary operational friction - Design scalable workflows that improve efficiency and customer experience - Continuously refine SOPs, KPIs, dashboards, and operational reporting - Drive measurable improvements in speed, quality, and profitability ### Partner with Engineering - Translate operational challenges into software improvements - Help prioritize new features and workflow enhancements - Test and implement new functionality - Drive automation and AI initiatives throughout the organization ### Lead High-Performing Teams - Coach and develop department leaders - Create accountability through clear KPIs and scorecards - Foster collaboration across multiple operational departments - Ensure every team member understands how their work contributes to company goals ### What Success Looks Like Within your first 6–12 months: - Loan closing timelines are significantly reduced - Operational costs continue trending downward - Departments work together with greater clarity and accountability - Customer…