Director of Operations

ABOUT US Reframe Systems is a Physical AI and robotics company on a mission to make high-performance housing attainable and abundant in the communities where people want to live. Through our vertically integrated delivery model and highly automated microfactories, we deliver climate-resilient homes and buildings with greater speed and predictability than traditional construction. Our volumetric modular buildings are produced in our Andover, MA microfactory, with a growing pipeline across North America and a new 100,000 sq. ft. microfactory on the way in Billerica, MA. We are building a system that balances repeatability with site-responsive design, enabling homes that are adaptable to each site, community, and customer's needs. Our cross-disciplinary team brings together architecture, robotics, design engineering, software, factory operations, and field delivery to change how housing gets delivered. We’re reimagining the future of housing through a smarter and more sustainable system that empowers people to live better. Build it with us. WHAT WE'RE LOOKING FOR We’re looking for a Head of Operations to join the Reframe executive team and lead the scaling of our manufacturing and field operations. Reporting directly to the CEO and working alongside leaders in Design, Technology, Field Construction, and Revenue, you will own the transition from single-site prototype operations to a high-volume, multi-facility scaling model. As Head of Operations, you are a proven operational leader who thrives at the intersection of physical systems, automation software, and high-velocity teams. We are not managing a steady-state operation—we are building the infrastructure, culture, and playbook to scale from one factory to many. We need a technology-forward leader who brings deep rigor, systems thinking, and execution discipline to a genuinely novel manufacturing challenge. KEY RESPONSIBILITIES 1. Factory Operations & Multi-Site Scaling - Launch & Facility Transition: Lead the transition and launch from our Andover prototype facility (FAB0) to our new 100,000 sq. ft. production facility in Billerica, MA (FAB1)—from floor layout, work cell design, and equipment commissioning through full production capacity. - P&L & Target Ownership: Own factory P&L, throughput targets, labor efficiency, quality metrics, and unit cost reductions. - The "1 → 2 → N" Playbook: Build the organizational playbook, standard operating procedures, and management infrastructure to scale from our current team to a multi-facility production network. 2. Plant Leadership & Floor Operations Management - Direct Management of Plant Leadership: Oversee the Plant Manager (who owns daily huddles, floor takt time, and direct shop supervision) to ensure production plans reliably translate into finished, high-quality homes. - Workforce Scaling: Build the supervision structure required as direct labor scales from ~20 to 80+ builders, technicians, and area leads across multiple shifts. - Operational Rhythms: Institutionalize durable daily/weekly management infrastructure (S&OP, tiered huddles, visual management boards, and standardized KPI dashboards). 3. Operational Excellence, Quality & Safety Systems - Continuous Improvement (CI): Establish a data-driven CI function that systematically eliminates bottlenecks, improves cycle times, and enhances labor efficiency. - Quality & Safety Systems: Implement robust QA/QC gates, in-process line checks, standardized problem-solving, and closed-loop CAPA processes. Build scalable safety programs designed to protect a growing hourly workforce. 4. Supply Chain, Procurement & Cost Accounting - Supply Chain Resilience: Own materials procurement, inventory management, vendor relationships, and logistics to eliminate supply chain fragility as throughput accelerates. - Real-Time Margin Tracking: Partner with Finance to establish real-time cost accounting by work cell and project, providing full visibility into unit economics. 5. Technology & Data Integ…