Director of Operations

Join MIND 24-7: Transforming Mental Health Care, 24/7 At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a "front door" that is always open, always welcoming, and always ready to help . Our mission is to provide accessible, compassionate care for everyone—no matter the time of day or the challenges they face . Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families . We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day . Director of Operations 📍 Location: Mesa and Phoenix, AZ | 🏥 Multi-Site Leadership Role 💰 Competitive Salary + Full Benefits MIND 24-7 is transforming behavioral health care by providing immediate, accessible crisis care in a 24/7 clinical environment . As the Director of Operations , you will provide operational leadership and oversight for two MIND 24-7 crisis clinics , ensuring our teams have the people, processes, and resources needed to deliver safe, efficient, and patient-centered care. This is a high-impact leadership role for an experienced healthcare operations leader who thrives in a fast-paced behavioral health environment, develops strong leaders, uses data to drive decisions, and knows how to turn operational challenges into opportunities for improvement. Why Choose MIND 24-7? ✅ Make an Impact – Help expand access to immediate behavioral healthcare. ✅ Lead at Scale – Oversee operations across two crisis clinic locations. ✅ Develop Leaders – Coach and develop high-performing clinic leadership teams. ✅ Drive Improvement – Use data and performance metrics to improve operations, quality, and patient outcomes. Your Role & Impact 🔹 Lead operations for two crisis clinics, ensuring consistent execution of organizational standards and policies. 🔹 Coach and develop clinic leaders , driving accountability for operational, workforce, quality, and patient care outcomes. 🔹 Oversee staffing and workforce effectiveness , including scheduling, productivity, and coverage. 🔹 Monitor patient flow, throughput, and capacity to improve efficiency, access, and patient experience. 🔹 Manage operational and financial performance , including volume, labor utilization, productivity, budgets, and key performance metrics. 🔹 Partner with clinical, medical, nursing, and administrative leaders to support coordinated, high-quality care. 🔹 Ensure regulatory readiness, patient safety, and quality standards across clinic operations. 🔹 Use data to identify opportunities and implement solutions that improve workflows, resources, and overall clinic performance. 🔹 Lead during significant operational, staffing, safety, or facility events , ensuring effective communication and resolution. What We're Looking For ✔️ Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Management, or a related field. ✔️ 5+ years of progressive healthcare leadership experience. ✔️ 3+ years of behavioral health, psychiatric, crisis stabilization, or acute healthcare operations experience. ✔️ Experience leading managers and multidisciplinary teams. ✔️ Experience managing budgets, labor utilization, productivity, and operational performance metrics. ✔️ Strong data-driven decision-making and problem-solving skills. ✔️ Level 1 Fingerprint Clearance Card or ability to obtain upon hire. ✔️ Current CPR certification and CPI/equivalent training or ability to obtain. ✔️ Valid driver's license with the ability to travel between MIND 24-7 locations. Ready to Lead the Future of Behavioral Healthcare? If you're an experienced healthcare operations leader who thrives in a fast-paced environment, develops strong teams, and is passionate about improving access to behavioral healthcare, we'd love to hear from you. To support you in this essential work, we…