Director of Operations

**Hotel Name:** M Social Sunnyvale **Location:** Onsite – Sunnyvale, CA **Salary Range:** $155,000 - $165,000 ### **Join the Team at M Social Sunnyvale** At **M Social Sunnyvale**, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the *young at heart*, M Social delivers a bold and vibrant hospitality experience. ### **About M Social Sunnyvale** As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. ### About the Role As our **Director of Operations**, you will oversee the day-to-day operations of the hotel, ensuring exceptional guest experiences, operational excellence, and strong financial performance. This role provides strategic leadership to key operating departments, with a particular emphasis on Rooms Operations, including Front Office and Housekeeping, while partnering closely with Food & Beverage and Engineering to deliver an exceptional overall guest experience. This role is ideal for a hospitality leader who combines strategic thinking with hands-on leadership and thrives in a fast-paced, lifestyle hotel environment. ### Your Impact – Executive Leadership You will shape the culture, performance, and operational excellence of the hotel. Through strong leadership and collaboration, you will drive guest satisfaction, develop talent, optimize financial performance, and deliver memorable experiences that embody the M Social brand. Your leadership will bring our values to life by fostering innovation, accountability, and a culture of excellence. ### What You'll Be Doing ### Leadership & Ownership - Lead and oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, and other operational departments - Foster a culture of accountability, collaboration, and service excellence - Drive operational consistency and execution aligned with brand standards - Build and sustain a high-performing and engaged leadership team ### Operations & Execution - Ensure exceptional guest experiences and operational efficiency throughout the property - Monitor service delivery and implement continuous improvement initiatives - Maintain quality assurance standards and operational compliance - Lead departmental leaders in achieving service and performance goals - Support hotel opening activities, operational readiness, and team integration ### Guest Experience - Champion a guest-centric culture rooted in passion for hospitality - Resolve guest concerns and identify opportunities to elevate service - Monitor guest feedback and implement action plans to improve satisfaction scores - Create memorable and personalized experiences for guests ### Team Collaboration - Partner closely with Sales & Marketing, Finance, Human Resources, Engineering, and Revenue Management teams - Promote open communication and cross-functional collaboration - Support a culture built on respect, accountability, and operational excellence ### People Leadership - Recruit,…