Director of Operations

**Benefits:** - 36-hr work week for a healthier work/life balance - Bonus based on performance - Company parties - Dental insurance - Flexible schedule - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance **About Ideal Siding** Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand. **About the Role** Ideal Siding is looking for a hands-on **Director of Operations** to lead operational execution and franchisee support across our growing network. This role focuses on improving day-to-day operations, strengthening systems and processes, managing operational KPIs, supporting training, and helping franchisees succeed. The ideal candidate has experience in construction, trades, franchising, home services, or multi-location operations, and is practical, organized, and strong at turning operational issues into clear action plans. **Key Responsibilities** **Operations Leadership** - Lead day-to-day operational execution across corporate and franchise locations. - Support the Operations team through clear priorities, coaching, follow-up, and accountability. - Monitor operational KPIs and identify opportunities to improve performance, efficiency, and consistency. - Support escalations related to jobsite issues, customer concerns, franchisee challenges, and process gaps. - Ensure locations follow company SOPs, safety standards, quality expectations, and operating procedures. - Coordinate with internal teams when operational alignment is needed. - Support operational planning for franchise events, conferences, training sessions, and workshops as needed. **Franchisee Support and Performance** - Act as a senior operational resource for franchisees across the network. - Support franchisee performance in customer satisfaction, efficiency, compliance, quality, and execution. - Help franchisees with job flow, install coordination, quoting, material lists, crew planning, and operational troubleshooting. - Conduct regular check-ins with newer franchisees to review job boards, install status, coordination issues, and operational priorities. - Identify performance gaps and support corrective action plans when standards are not being met. - Help franchisees adopt approved tools, suppliers, processes, and operating standards. **Training, Coaching, and Technical Development** - Support franchisee training, including pre-training, training week, refresher training, and ongoing operational training. - Deliver or support 1:1 coaching, group coaching, workshops, and training sessions. - Train franchisees and internal team members on operational systems, best practices, and execution standards. - Support technical training related to siding installation, including LP, Hardie, and similar materials. - Provide support for challenging installation or jobsite issues. - Help reduce rework, warranty claims, and customer escalations through better training, safety practices, and quality-control processes. **Process, Systems, and Documentation** - Create, refine, and maintain SOPs, templates, manuals, checklists, walkthroughs, and training documentation. - Support the rollout of new tools, software systems, platforms, and operational workflows. - Monitor adoption of processes and systems across franchise locations. - Identify operational gaps and recommend scalable improvements. - Build practical reporting tools, dashboards, and accountability systems. - Work with suppliers and manufacturers on training, product updates, and operational improvements. **Qualifications** **Experience** - 7+ years of operations leadership experience in construction, trades, franchising, home serv…