Director of Operations-FQHC

Job Title: Director of Operations – FQHC Location: Hamtramck, MI Employment Type: Full-Time Lead and Scale Mission-Driven Care at EPIC Care Centers INC At EPIC Care Centers Inc, we are committed to expanding access to high-quality, patient-centered care for underserved and vulnerable populations. As we grow our Federally Qualified Health Center (FQHC) footprint, we are seeking a strategic and hands-on Director of Operations to lead, optimize, and scale our FQHC operations. This is a high-impact leadership role responsible for ensuring operational excellence, regulatory compliance, and sustainable growth while maintaining a strong focus on quality, access, and community impact. What You’ll Do Operational Leadership & Strategy - Lead day-to-day operations across FQHC clinic sites, ensuring efficient workflows and high-quality patient care. - Develop and execute operational strategies aligned with organizational goals and HRSA/FQHC requirements. - Support clinic expansion, new site launches, and service line growth. FQHC Compliance & Regulatory Oversight - Ensure full compliance with HRSA Health Center Program requirements, including: - Scope of Project - Sliding Fee Discount Program (SFDP) - UDS reporting and performance measures - Maintain readiness for HRSA Operational Site Visits (OSVs)and audits. - Oversee policies and procedures to ensure adherence to federal, state, and local regulations. Financial Performance & Optimization - Partner with finance to manage budgets, cost controls, and revenue cycle performance. - Monitor key financial drivers including visit volume, payer mix, and reimbursement optimization. - Support340B program oversight in collaboration with pharmacy and compliance teams. Quality, Access & Patient Experience - Drive improvements in clinical quality measures, patient outcomes, and satisfaction. - Ensure access standards are met, including timely appointments and reduced barriers to care. - Support implementation of value-based care initiatives and population health strategies. Team Leadership & Development - Lead and develop clinic leadership (Practice Managers, Site Leads, etc.). - Build a high-performing, mission-driven culture focused on accountability and continuous improvement. - Partner with HR on recruitment, retention, and staff development. Cross-Functional Collaboration - Work closely with clinical leadership, compliance, finance, IT, and population health teams. - Ensure alignment between operations, patient care delivery, and organizational strategy. Data, Reporting & Performance Management - Track and analyze KPIs including UDS measures, productivity, access, and financial performance. - Utilize data to drive operational improvements and strategic decisions. - Prepare reports for executive leadership and board-level visibility as needed. What You Bring Required Qualifications - Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred). - 5–10+ years of healthcare operations experience, with at least 3 years in a leadership role. - Direct experience working in an FQHC or community health center environment. - Strong knowledge of HRSA regulations, UDS reporting, and compliance requirements. Skills & Competencies - Strategic thinker with strong execution capabilities - Deep understanding of FQHC financial drivers and reimbursement models - Strong leadership, communication, and organizational skills - Data-driven mindset with experience using metrics to improve performance - Ability to thrive in a fast-paced, growth-oriented environment Preferred Qualifications - Experience with340B programs - Experience managing multi-site operations and cross-functional teams. Why Join EPIC Care Centers INC - Mission-Driven Impact– Expand access to care for underserved communities - Leadership Opportunity– Play a key role in building and scaling FQHC operations - Collaborative Culture– Work with a team dedicated to innovation and patient care - Growth Environment– Be part…