Director of Meetings & Events

## Overview This role is responsible for the management of all aspects of the Meetings and Special Events division, which includes Catering, Conference Services, & Destination Services team to drive towards accomplishing the resorts revenue and service goals. Coordinates details and menus for clients' functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Directs, implements and maintains a management philosophy which serves as a guide to Catering and Conference Services staff. ## Responsibilities - Assure that the budgeting process is performed accurately and efficiently. - Develop catering/conference sales and service and marketing plan, goals and strategies. - Attaining budgeted revenue. - Develop departmental structure. - Coach departmental and sales managers to ensure goal and plan achievement. - Assure product quality and consistency is maintained. - Oversee all hiring and training procedures in the catering and conference services department. - Promote inter-company business relations…share best practices. - Daily communication with the President. - Promote guest satisfaction throughout the operation. - Promote creativity and innovation with the staff. **SCOPE** - Oversee Terranea Resort Catering/Conference operations, Destination Services (group activities) generating approximately $35 million in revenue. - Maximize net operating income and owner’s equity through sales generation and cost control procedures. **ACTIVITIES** - Develop and implement action items to achieve revenue goals. - Ensure quarterly and incentive plans for the team are created and presented on a quarterly basis. - Maintain group assignment calendar. - Lead the Resume and BEO meetings - Establish policy standards, procedures and operational guidelines. - Institute and monitor service and/or product upgrades in order to maintain the catering department’s competitive edge. - Ensure pace reports are accurate and distributed on a monthly basis. - Ensures all collateral is updated. - Review and coordinate with Executive Chef seasonal menus, custom menus and new product ideas. - Ensures sales to conference service guidelines are followed. - Ensures history of group is provided by sales and utilized in conference service preparation. - Ensures pre and post-con meetings are conducted with guest. - Signs off on all contracts where food and beverage minimums are not met. - Ensures systems are in place to effectively communicate last minute changes. - Ensure guest receives an evaluation and a follow up letter at the conclusion of each event. - Monitor sales activities of all catering sales people. - Ensure BEOs and group resumes are properly executed. - Ensures all details are to the guest’s specifications. - Ensures lost business reports are generated. - Maintain training and development plans to meet the goals of the managers as well as the company. - Participates in food and beverage presentations, sales presentation, site inspection, trade shows and meetings. - Be present for all team members (managers or employees) and guests. - Act as a liaison between the community and the operation. **PRINCIPLE OUTCOMES** - Ensure consistency and continuity within the catering department. - Ensure revenue and net operating income exceeds budgeted results. - Maintain the company image and vision statement. - Make optimal use of financial resources. - Ongoing training and development of each individual to assist them in reaching their potential. - Continuous evaluation and improvement of the operations. - To be an integral part of the development of future projects in the company. ## Qualifications - Must have luxury background, knowledge and ability to implement such standards. - Must have experience in the process of creating and implementing new concepts in a resort environment - Must have hotel catering and conference services experience. - Must have proven track record building sales, via promotional activities, u…