Director of Knowledge Management

POSITION OVERVIEW: The Director of Knowledge Management is responsible for helping CURE International scale consistent, high-quality operations across its global network by ensuring that organizational knowledge, best practices, and proven ways of working are captured, standardized, and accessible. The Director leads the development, governance, and continuous improvement of the CURE Way, CURE International’s operating manual. The CURE Way establishes standardized operating procedures and best practices across clinical care, hospital operations, people operations, administration, and spiritual ministry. It serves as a practical guide for how CURE hospitals deliver care, onboard staff, manage hospital systems, and advance the ministry while maintaining consistent standards across the network. Working closely with hospital leaders, network functional leaders, and technology teams, the Director helps identify, document, and disseminate best practices that strengthen performance across the organization. Through this work, the Director helps ensure that successful approaches can be consistently replicated across existing and future hospitals. The Director also leads the development and ongoing refinement of the New Hospital Launch Playbook, providing a structured framework that enables new hospitals to achieve operational readiness and deliver high-quality, Christ-centered care from day one. Why CURE? Join a mission-driven organization where your leadership will shape how hospitals operate, how teams learn, and how life-changing care reaches more children around the world. This is an opportunity to build lasting organizational impact. You'll collaborate with passionate leaders across multiple countries, shape how CURE grows, preserve knowledge that transforms hospitals, and help launch future hospitals equipped to serve children and families for generations to come. KEY RESPONSIBILITIES Enterprise Knowledge Strategy & Governance - Lead the development, governance, and continuous improvement of the CURE Way, CURE International’s operating manual. - Facilitate a structured process for identifying best practices with network functional leaders, gathering input from hospital leaders, documenting approved standards, coordinating stakeholder review, and supporting implementation across the network. - Establish and maintain knowledge management processes that ensure policies, procedures, best practices, and standards are documented, approved, reviewed, and kept current across the hospital network. - Define and maintain the knowledge governance model, including content ownership, approval authority, and review cycles, recognizing network functional leaders as content owners and final approval authorities within their respective domains. - Own the roadmap, priorities, timeline, and execution strategy for the CURE Way initiative. Content Development & Operational Standardization - Apply editorial and quality review to all CURE Way content, ensuring accuracy, a consistent voice and format, and validation by the relevant content owner before publication. - Partner with network functional leaders and hospital leaders to document and standardize core organizational practices across clinical care, hospital operations, people operations, administration, and spiritual ministry. - Support network functional leaders in translating approved best practices into clear, practical, and accessible policies, procedures, playbooks, and guidance documents. - Establish and maintain documentation frameworks, templates, and governance processes that ensure consistency across all CURE Way domains. - Integrate improvements identified through quality, safety, patient flow, continuous improvement, and ministry initiatives into the CURE Way in a timely manner. Knowledge Systems & Adoption - Develop training, communication, and change management strategies that support adoption of the CURE Way across the network. - Lead the selection, implementation, and ongoing gove…