Director of IT Advancement and Innovation

**Job Summary** Under the supervision of the Vice President of Finance, the Director of IT Advancement and Innovation provides leadership and oversight of organizational Information Technology operations and strategy execution. This role directs, plans, and manages IT systems, infrastructure, and innovation initiatives, with a primary focus on leveraging artificial intelligence (AI), business intelligence, and emerging technologies to increase efficiency, reduce risk, and support the organization's forward progress. The Director supervises IT staff, oversees the Loss Prevention Officer and organizational camera systems, helps develop technology-related policies and safeguards, and ensures compliance with security and regulatory standards. This position will be a hands-on innovator, Power BI expert, and forward thinker, capable of exploring new tools and solutions that help the agency advance its mission with excellence and efficiency. **Key Responsibilities** The following duties are representative of the essential functions of this position. Additional duties may be assigned as operational needs require. **Leadership & Organizational Alignment** - Demonstrates Heart of Texas Goodwill's mission, vision, and values in all actions. - Provides direct supervision of all IT staff and systems, ensuring alignment with organizational objectives. - Collaborates with leadership and departmental teams to identify technology opportunities that advance organizational performance. - Promotes a culture of workplace safety, accountability, and continuous learning. **Technology, Innovation & Business Intelligence** - Leads the integration and deployment of AI and machine learning solutions across departments to drive efficiency, automation, and improved decision-making. - Serves as the organizational lead for business intelligence (BI), ensuring advanced use of Power BI and other analytic tools to drive strategic insights. - Stays abreast of emerging technologies and trends; evaluates and recommends innovative solutions to enhance services and reduce costs. **Security, Compliance & Risk Management** - Oversees the Loss Prevention Officer and organizational camera/security system to ensure operational safety and compliance. - Implements and enforces IT and cybersecurity policies, protocols, and risk mitigation strategies to protect the agency from data breaches, fraud, and downtime. - Supports compliance with CARF, PCI, HIPAA, and other applicable regulatory and security standards. - Ensures continuity and disaster recovery capabilities for critical systems. **IT Operations, Project & Budget Management** - Manages IT-related planning, deployment, and operational activities, including hardware/software selection, infrastructure upgrades, network administration, security monitoring, and vendor management. - Guides IT-related project management, ensuring initiatives are delivered on time, within scope, and with measurable outcomes. - Manages the IT budget within parameters set by executive leadership, ensuring responsible stewardship of resources and cost-effective technology investments. **Supervisory Duties** - Recruits, trains, evaluates, and manages IT staff and the Loss Prevention Officer. - Oversees the daily workflow of the department. - Provides constructive and timely performance evaluations. - Handles discipline and termination of employees in accordance with company policy. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. *Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.* - All individuals must pass a drug screen. - A criminal background check is required. - Must have a valid driver's license and pass a motor vehicle report. - A credit check may be performed. Must maintain a personal veh…