Director of Housekeeping

## Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. ## Job Description Responsible for all aspects of Housekeeping, in accordance with hotel and brand standards. Creates, implements and maintains a service culture and management philosophy which serves as a guide to Housekeeping team, the property and guests. Supervise, train and inspect the performance of staff members ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests. - Consistently offer professional, friendly and engaging service - Ensure Accor & Fairmont core standards are implemented and audited for consistency - Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions - Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met - Resolve guest complaints, ensuring guest satisfaction - Hire, train and lead housekeeping team to ensure a successful operation - Measure, interpret and evaluate teams’ working standards and correct where necessary - Always maintain complete knowledge of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff. - Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned. - Ensure effective everyday communications, including coaching and performance management - Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained - Control all purchases for the department and is consistently aware of quality and cost - Control department labor costs while ensuring effective scheduling, vacation planning and department productivity, including leased labor - Ensures effective utilization & productivity of all employees through staff planning, hiring & adhering to budget - Responsible for the annual budget and the annual linen requisition - Coordinate preventative maintenance programs with the Director of Engineering - Develop and execute capital expenditures with Director, Rooms. - Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company. Develop strong teams through active involvement in the operations and through the development and support of a continually evolving team. - Conduct regular meetings with all external contractor companies to ensure Fairmont standards are consistently met, in a cost-effective and efficient manner. - Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comment - Keep informed of the housekeeping standards of competitor hotels - Conduct leader performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of housekeeping colleagues and leaders. - Provides Guidance and motivation to the Housekeeping Team. Establishes and communicates daily with the Housekeeping Team. A strong commitment to Colleague Satisfaction. - Controls and provides feedback on labor and operational expenses. - Interact professionally with individuals outside the hotel, such as suppliers, contractors, and competitors - Ensure that all departmental reports and correspondence are completed punctually and accurately - Monitor and audit all Health & Safety aspects of the various Housekeeping departments, ensuring all staff are fully trained and up to date on Health & safety issues regardi…