Director of Housekeeping and Laundry Services - Hilton Americas-Houston

Connected directly to the George R. Brown Convention Center and located in the heart of downtown, this 1,200+ room, 24-story hotel is the largest convention hotel in Houston. Purpose-built for citywide events, the property features over 90,000 square feet of meeting space and plays a critical role in the city’s group and convention business. This is not just another opening—this is your chance to lead and evolve a well-established, high-performing operation at scale. We’re looking for a dynamic, strategic leader to take the reins of a large-scale Housekeeping & Laundry operation, overseeing a significant team and driving excellence across all aspects of cleanliness, service, and guest experience. As a Director of Housekeeping and Laundry you’re not just leading the hotel’s housekeeping function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. **Exceptional Hospitality Starts with You** Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a **Director of Housekeeping and Laundry**, you’re not just leading the hotel’s housekeeping function – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ### Responsibilities Here's what you'll do during a typical day: - **Lead housekeeping operations:** Direct all aspects of Housekeeping and Laundry operations, including system management, budgeting, forecasting, inventory control, and policy implementation - **Ensure high quality standards:** Oversee and uphold cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and meeting areas - **Collaborate on improvement projects:** Partner with Property Operations and other departments on rehabilitation and capital improvement projects to enhance facilities - **Cultivate a high-performing team:** Drive engagement and retention through performance management, professional development, and recognition programs - **Uphold regulatory compliance:** Ensure adherence to health and safety standards, particularly as related to proper usage of chemicals and cleaning supplies ### Qualifications **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of **Hospitality**. Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership**. A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now**, bringing urgency and discipline to every moment, knowing it can make a lasting impact. ### About the Team **How We'll Help You Thrive** At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including\*: - **Incredible travel perks** – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program - **Own a piece of Hilton** – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - **Paid parental leave** – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - **Personalized caregiving support** – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - **Crisis concierge** – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - **Mental health resources** – Your wellbeing comes first. Eligible…