Director of Housekeeping $115k - $135k USD annually

What is the Job? Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. **Your day to day** - Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. - Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business. - Interact with outside contacts: Guests – to ensure their total satisfaction. Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. - Regulatory agencies – regarding safety and compliance matters - Other contacts as needed (Professional organizations, community groups, local media) - Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues. - Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties. - Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage. - Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s). - Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction. - May be responsible for the security of lost and found items or coordinate the lost and found function with other departments. - Conduct pre-shift meeting and review all information pertinent to the day’s activities. - Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information. - Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures. - Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action. - May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods. - May serve as “manager on duty” as required. - May assist with other duties as assigned. **Annual Salary: $115k - $135k USD** **What we need from you:** This is the top job in the housekeeping department. Typically manages a large number of housekeeping and laundry employees in a full-service, luxury, resort, or major flagship hotel which may include multiple sites and facilities, a number of major outlets, high volume of catering and convention facilities, and a large number of VIP and key guests. High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Some college preferred. Must speak flu…