Director of Home-Based Services

### Description Director of Home-Based Services The Center for Elders’ Independence (CEI) is a PACE (Program of All-Inclusive Care for the Elderly) organization that uses an interdisciplinary team (IDT) approach to deliver high-quality, integrated, and participant-centered care. CEI is committed to promoting autonomy, quality of life, and the ability for older adults to remain safely in their communities. The Position: Reporting to the Senior Director of Support Programs, the Director of Home-Based Services provides strategic, clinical, and operational leadership across home care (non-skilled services), home health (skilled nursing), and hospice. This role is responsible for ensuring high-quality, efficient, and compliant delivery of in-home services within the PACE model. The Director leads interdisciplinary collaboration, optimizes utilization and outcomes, strengthens vendor and internal service delivery models, and drives continuous improvement in participant experience, clinical quality, and cost effectiveness. The annual pay range for the Director of Home Based Services position at Center for Elders’ Independence is $128,530 to $205,658 per Year. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices. Duties and Responsibilities - Provides overall leadership and direction for Home Care, Home Health Nursing, and Hospice functions. - Serves as a key leader within the IDT model, ensuring seamless integration of in-home services with center-based and external care. - Leads cross-functional initiatives that improve operational efficiency, scalability, and quality of care. - Ensures all services align with individualized participant care plans developed by the IDT. - Partners with IDT members, participants, and caregivers to resolve complex care issues and optimize care plans. - Ensures compliance with all applicable regulatory requirements (CMS, DHCS, California Board of Registered Nursing, and PACE standards). - Leads quality improvement initiatives focused on clinical outcomes, participant satisfaction, and service reliability and timeliness. - Monitors and reports key performance indicators, including home health utilization, service delivery timeliness, and participant outcomes. - Oversees audit readiness, documentation standards, and corrective action planning. - Manages utilization of home care, home health, and hospice services to ensure appropriate, cost-effective care delivery. - Oversees departmental budgets, staffing models, and resource allocation. - Drives strategies to reduce unnecessary utilization while maintaining quality outcomes. - Monitors and manages contracted vendor performance, ensuring adherence to service, quality, and financial expectations. - Directly oversees supervisors, coordinators, and clinical staff across home care and home health, as well as oversees the hospice program. - Builds a high-performing team through hiring, onboarding, coaching, and performance management. - Ensures staff competency, training, and adherence to clinical and operational standards. - Aligns home-based services with organizational goals and participant care needs. - Oversees resolution of complaints, grievances, and service concerns related to home care, home health, and hospice. - Ensures timely follow-up, root cause analysis, and implementation of sustainable improvements. - Develops and maintains policies, procedures, and protocols for all service areas. - Participates in organizational committees, QI programs, and leadership meetings. - Maintains confidentiality and compliance with all CEI policies and regulatory requirements. - Performs other duties as assigned. Qualifications and Licensure Education & Experience - Bachelor of Science in Nursing (BSN) required. - Master’s degree in Nursing, Public Health, Healthcare Administratio…