Director of Health Services

**Summary:** We currently have an opening for the Director of Health Services at Encompass Community Services, and we are open to both RN and FNP candidates with a strong background in systems implementation. The schedule for this role is Monday-Friday, and this position is eligible for hybrid work within Santa Cruz County. The position includes participation in the medical on-call rotation for which an additional on-call stipend is provided. The Director of Health Services is part of the Encompass program leadership team and works in close collaboration with other Service Area Directors and the agency’s Medical Director to establish integrated medical services and a continuum of care throughout the agency’s programs. This position oversees the innovation, development, and integration of medical services across Encompass service areas, including adult and youth integrated behavioral health and health & housing with a specific emphasis in developing medical standards of care. This role is primarily dedicated to residential and outpatient programs and provides general consultation to the other service areas as needed. The Director of Health Services is a critical leadership role, creating and driving initiatives that establish the agency as a leader in the delivery of quality trauma-informed, harm-reduction, whole-person care. **Responsibilities:** 1. Assures quality of care by developing and interpreting standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations. 2. Meets operational standards for medical services Encompass is licensed to provide, by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements. 3. In conjunction with the Medical Director: - Assists in the development and expansion of agency medical services. - Develops, implements, and maintains medical policies and procedures including infectious disease, medication, withdrawal management, Medication for Addiction Treatment (MAT), etc. 4. Provides consistent individual supervisory meetings for all medical personnel (LVN, RN, NP, PA, MA) including but not limited to: - Recruitment, onboarding, training, coaching, counseling, and performance management. - Provides ongoing medical consult (emergencies, triage, case management, intake concerns, higher level of care assessments, etc.) - Manages and participates in on-call rotation after-hours/weekend/holiday 5. Oversees clinical documentation quality and compliance, including treatment notes, and ensures adherence to fee-for-service billing standards, goals, and performance metrics. 6. Participates in Quality Improvement efforts by: - Identifying system improvements and regularly participating in C&QI efforts - Assist in quality assurance of agency medical services including staff training and audits. 7. Managing contracts, budgets, and developing service lines as they relate to the provision and future expansion of the agency’s medical services. 8. In collaboration with the Development and Communications team, acquire and maintain external funding that supports the sustainability of medical services and this position. **Qualifications:** **Required:** Graduate of an accredited school of Registered Nursing (RN). Or Graduate of an accredited Family Nurse Practitioner (FNP) program. 1. 1. Unencumbered and unrestricted license to practice as an RN or FNP within the state of California. 2. Current BLS for healthcare provider’s certification. 3. 3+ years of relevant experience with vulnerable health populations. 4. 3+ years of experience directly supervising staff. 5. Proficient computer skills: ability to successfully navigate platforms such as Outlook, Excel, Teams, etc. 6. Demonstrate strong skills around attention to detail, prioritization and triage. 7. Demonstrate ability to take initiative and work…