Director of Fulfillment and Operations

Overview At Maev, we believe dogs deserve a seat at the table. Or at the very least, nutrient-dense food that’s human-grade. That’s why we’re relentless in our pursuit of better, faster, and smarter. As the first and only Human-Grade Raw Food for Dogs, Maev has been rooted in innovation since day one. We’re a brand built on the belief that “good” is never enough. That “normal” or “traditional” doesn’t always mean “optimal.” And that it’s better to live in possibility. For us, “impossible” is just a limiting belief. We’re obsessed with radically improving the lives of dogs and dog parents everywhere. With over 90 million dogs in the US, strong industry CAGR, an increased focus on nutrition, and traditional kibble losing market share due to lack of brand loyalty and poor quality, Maev is incredibly well-positioned to combine these strong industry tailwinds with a brand anchored in quality, transparency, and emotional connection. As of 2023, Maev is the #1 fastest growing, most disruptive brand in the hyper-competitive category of Pet — and the 38th fastest growing private company in America. Our team is made up of thought leaders, risk-takers, tastemakers, disruptors, creatives, critical thinkers, and, occasionally, dog people. We attract top tier talent from the most successful, differentiated, fastest growing, and most innovative brands and organizations in the world. We win awards, we’re ambitious, and we’re on the map. We built this thing from scratch. (And we’re just getting started.) Join us. Role The Director of Fulfillment & Operations will be responsible for leading Maev's end-to-end fulfillment strategy and execution across all channels, including DTC (frozen and ambient), Amazon and Chewy. You will be responsible the performance of our fulfillment network, 3PL relationships, operational KPIs, and the systems and processes that enable a best-in-class customer experience while supporting profitable growth. You will play a critical leadership role in building a scalable fulfillment organization that balances customer experience, operational excellence, and financial performance. This role partners closely with Customer Experience, Finance, Planning, Marketing and Sales to ensure the right inventory is in the right place, orders are fulfilled accurately and on time, and our fulfillment strategy evolves alongside the business. Our ideal candidate is an experienced operator who thrives in high-growth environments and enjoys solving complex operational challenges. You are highly analytical, customer-obsessed, and commercially minded, with the ability to translate operational decisions into measurable business outcomes. You build strong relationships with both internal stakeholders and external partners, hold teams accountable to high standards, and are energized by creating scalable systems that drive continuous improvement. This position will report to the VP of Supply Chain, Jenna Smith. Responsibilities Fulfillment Strategy & Operational Excellence Ownership of the end-to-end fulfillment strategy across all channels, including DTC (frozen and ambient), Amazon, Chewy, and Wholesale Develop and execute the long-term fulfillment network roadmap, including 3PL strategy, warehouse footprint, inventory flow, freight optimization, and capacity planning Identify and implement cost savings and operational improvements that enhance service levels while improving margin in partnership with your direct report(s) Lead contract negotiations and strategic business reviews with fulfillment, transportation, and logistics partners in partnership with your direct report(s) Establish scalable operating procedures, SLAs, and governance models that support Maev's continued growth in partnership with your direct report(s) Evaluate and implement automation, systems, and process improvements that reduce manual work and improve operational efficiency in partnership with your direct report(s) Develop contingency plans to mitigate fulfillment disru…