Director of Front Office

**Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty, and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.** Your job requires providing management and related services consistent with your position for The Colony Palm Beach in Palm Beach, Florida, for The Hedges Inn in East Hampton, New York, and for any and all future projects in which the Wetenhall family engages during your employment, as needed. Please note that your job responsibilities are not limited to those contained in your written job description, and may encompass additional tasks or responsibilities consistent with your position. Your current compensation package encompasses and accounts for all such job responsibilities at all locations. **For more information visit** [**http://thecolonypalmbeach.com**](https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fthecolonypalmbeach.com%2F&data=05%7C02%7Cgziringer%40thecolonypalmbeach.com%7C75f3079d4ce7492d6c8a08ddadba4316%7C932c4c4827da473d8b4d30b0ccfdd62e%7C0%7C0%7C638857737688948455%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=hQgIno7PdNSlO5obqnyOwroHil0dAcVLjMTPQejWtMI%3D&reserved=0) *The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place.* **JOB OVERVIEW:** The Director of the Front Office is responsible for overall leadership at the Front Desk and Guest Experience departments. This successful and very polished individual must have experience leading a team in a luxury service environment and is strongly committed to service and creating experiences for our guests. This role collaborates closely with Guest Experience, Retail, Residences and VIP Services. **ESSENTIAL JOB FUNCTIONS:** - Manages all Front Desk and Guest Experience department team associates. - Must be able to direct, guide, and lead a Front Desk and Guest Experience Leadership team. - Responsible for hiring, training, counseling, and disciplining all Front Desk and guest Experience team associates. - Schedule Supervisors and associates responsibly handle business needs and flex as needed. - Is accountable for Guest Experience results and performance from Guest Satisfaction, Forbes Travel Guide, and Social Media surveys in areas relating to guest arrival and departure experiences. - Prepares staff schedules to ensure the best operational effectiveness within budgetary guidelines in a time sensitive fashion. - Perform daily payroll duties to ensure accuracy. - Support human resources functions, including recruiting, selection, orientation, training, performance planning, evaluations, and pay and reward programs. - Ensure all training plans are submitted before a new employee attends orientation. - Conduct weekly meetings with managers to ensure communication is current and up to date. - Assign projects to support and motivate the teams in supporting Forbes Five Star training and delivery. - Ensures the front office always has the correct information and proper equipment to complete department functions; and prioritizes and organizes all projects that pertain to improving front office functions. - Responsible for reviewing the daily line-up sheet sent to the hotel. - Responsible for maintaining proper organization of the front desk and back-office areas. - Incorporate/inventory management system for supplies and conduct bi-weekly inspections for proper supplies on hand. - Communicates effectively both verbally and in writing to provide clear directions to staff. - Assigns and instructs guest service and front desk agents in work details. Observe performance and encourage improvement. - Informs and updates executives, peers, and subordinates on relevant informa…