Director of Field Network Operations

# Job Summary: The Director of Field Network Operations provides executive leadership and strategic oversight for i3 Broadband's Field Network Operations organization. This role is responsible for developing and executing long-term operational strategies that ensure the reliability, availability, resiliency, and scalability of the Company's broadband network infrastructure. The Director oversees all field operations functions across the service footprint, including network maintenance, restoration, field support, preventive maintenance programs, operational readiness, and workforce effectiveness. This leader establishes enterprise operating standards, drives continuous improvement initiatives, and ensures consistent execution across all operating regions. Working closely with Network Engineering, Network Operations Center (NOC), Construction, Customer Operations, Finance, Procurement, and Executive Leadership, the Director is accountable for delivering safe, efficient, and customer-focused field operations that support i3 Broadband's growth objectives and service commitments. **Key Responsibilities**: **Leadership & Team Management** - Provide strategic leadership, guidance, and accountability to Field Network Operations leaders and their teams, fostering a culture of safety, operational excellence, customer focus, innovation, and continuous improvement. - Develop and execute the strategic vision, operational objectives, and performance metrics that drive network reliability, resiliency, and service excellence. - Align field operations priorities, resources, and initiatives with corporate objectives, growth strategies, and customer commitments through effective partnership with executive leadership. - Lead workforce planning, succession planning, and talent development initiatives to build a high-performing and scalable organization. - Evaluate organizational structure, staffing models, and resource allocation to ensure operational effectiveness and support future business growth. **Operational Excellence** - Ownership and oversight of the day-to-day network operations, maintenance, restoration, and field support activities across all service areas. - Ensure timely prioritization and resolution of network outages, service-impacting events, and operational escalations. - Establish performance standards and operational KPIs related to network uptime, restoration intervals, maintenance compliance, and customer experience. - Monitor operational performance trends and implement corrective actions to improve service delivery. - Direct the development and execution of preventative maintenance programs to maximize network reliability. - Ensure consistency in operational procedures, deployment standards, and maintenance practices across all markets. - Establish performance expectations and accountability measures for internal teams and outsourced contractors to ensure consistent execution, quality standards, and customer experience. **Network Reliability & Incident Management** - Serve as executive escalation point during major network outages, emergency restoration efforts, and critical customer-impacting events. - Lead cross-functional incident response and recovery efforts involving Engineering, Construction, Customer Operations, and vendors. - Conduct post-incident reviews to identify root causes and implement permanent corrective actions. - Direct operational readiness planning for severe weather events, network emergencies, and disaster recovery situations. - Ensure after-hours support programs and escalation processes are effective and properly staffed. **Financial Management & Vendor Oversight** - Develop, manage, and monitor operational budgets, maintenance expenditures, and capital project support budgets to ensure alignment with business objectives and financial targets. - Lead forecasting and planning for staffing, fleet, equipment, technology, and other operational resources required to support current operations and futu…