Director of Facilities

**DIRECTOR OF FACILITIES** **POSITION SUMMARY** As a Director of Facilities, you will play a vital role in overseeing and managing all maintenance operations across the organization’s residential portfolio. This position is responsible for ensuring that all communities, maintenance facilities, building systems, and infrastructure are maintained safely, efficiently, and in compliance with regulatory standards while delivering an exceptional resident experience. The Director of Facilities develops and executes preventative maintenance strategies, establishes operational standards, oversees budgets, and leads facilities teams to drive performance, asset preservation, and continuous improvement. Your attention to safety, detailed record-keeping, and rapid response to emergencies are critical. Success in this position requires strong technical expertise, operational excellence, effective cross-functional collaboration skills, and a commitment to safety, quality, and customer service. **REPORTS TO:** SVP of Community Management **RESPONSIBILITIES, EXPECTATIONS, AND DUTIES** **Strategic Leadership & Operations** - Provide strategic leadership for maintenance operations across the residential portfolio. - Develop department goals, key performance indicators (KPIs), and annual operating plans aligned with organizational objectives. - Establish operational standards and drive continuous improvement initiatives that enhance efficiency, consistency, and service delivery. - Lead, mentor, and develop Facilities Managers and teams, fostering accountability, collaboration, and professional development. **Maintenance & Asset Management** - Develop, implement, and continuously improve preventative maintenance programs, inspection schedules, and asset preservation strategies. - Oversee maintenance operations to ensure timely completion of work orders, apartment turns, repairs, and capital maintenance projects. - Maintain accurate operational records and performance metrics using Entrata and other technology platforms. - Develop inventory management processes that ensure material availability while controlling costs and minimizing waste. **Financial & Vendor Management** - Develop and manage departmental operating budgets, forecast maintenance expenditures, and support capital planning initiatives. - Manage vendor relationships, contract negotiations, and service provider performance to ensure quality work, regulatory compliance, and cost-effective solutions. - Monitor maintenance expenses and identify opportunities to improve operational efficiency while protecting company assets. **Cross-Functional Partnership & Resident Experience** - Partner with Construction, Commercial Management, Community Management, and other internal teams to support operational goals and maintain high-quality community standards. - Support an exceptional resident experience by ensuring maintenance services are responsive, professional, and consistently delivered. - Lead coordinated responses to emergency maintenance events and unexpected repairs, minimizing operational disruption and resident impact. **Safety & Compliance** - Ensure all maintenance operations comply with OSHA requirements and all applicable federal, state, and local regulations. - Promote a culture of safety through training, policy implementation, regular inspections, and proactive risk management. - Ensure building systems, equipment, and facilities are maintained to support safe, reliable, and compliant operations. **Job Requirements:** - Building a high-performing maintenance organization across the portfolio that consistently meets operational goals while fostering employee engagement and development. - Delivering preventative maintenance and asset management programs that improve equipment reliability, reduce downtime, and protect long-term property value. - Achieving strong operational performance through timely work order completion, efficient apartment turns, effective budget management, and…