Director of Client Success-OSW

## Company Description Dcode is a team of doers dedicated to bridging the gap between the speed of technology and the federal government. We align people, culture, policies, and processes to get tech in the hands of those who need it most. Operating at the nexus of government leaders, emerging tech companies, and venture capital, we turn roadblocks into results. ## Role Summary We are seeking a passionate and strategic Director of Client Success to lead a rapidly expanding portfolio for a defense sector client. The CS Director serves as the senior executive responsible for overall contract execution, customer engagement, mission delivery, strategic planning, and integration across four Lines of Effort: - Infrastructure Modernization - Common Operating Picture (COP) development - Network Modernization - Operational command, control, and communications process transformation The CS Director provides executive leadership for Dcode's embedded Rapid Acquisition Integration Cell (RAIC™), ensuring modernization activities remain synchronized across government stakeholders while delivering measurable mission outcomes. This position serves as the primary executive interface with senior government leadership across the Department of War (DOW) and with other Executive Branch organizations. Salary range: $133,000- $177,000 plus bi-annual bonuses Active TS/SCI strongly preferred. Eligibility for SAP/SCI clearance is required. This role is local to the DMV. ## Key Responsibilities ### Client Leadership & Strategic Advisory - Serve as a trusted advisor to senior DOW and operational leaders, providing strategic guidance that advances mission outcomes and organizational transformation. - Build and sustain executive relationships across client organizations to identify mission priorities, shape long-term strategies, and position Dcode as a trusted partner. - Advise senior leaders on organizational design, capability modernization, rapid acquisition, technology adoption, governance, and operational transformation. - Translate complex mission challenges, capability gaps, and strategic objectives into actionable roadmaps that accelerate mission impact. - Lead strategic planning sessions and stakeholder engagements that drive alignment, decision-making, and measurable outcomes. ### Portfolio Leadership & Delivery Excellence - Establish and oversee scalable operating models, governance structures, and delivery frameworks that enable rapid capability development and transition. - Translate strategic objectives into executable plans, operating models, workflows, performance metrics, and implementation roadmaps. - Drive execution through Agile and iterative delivery methodologies that accelerate decision-making, improve transparency, and produce measurable progress. - Ensure engagements remain focused on mission outcomes, operational effectiveness, speed, and return on investment. - Anticipate risks, resolve complex delivery challenges, and adapt execution strategies to evolving operational environments. - Oversee contract execution to ensure compliance with security requirements, contractual obligations, and applicable federal regulations. ### Mission Innovation & Operational Transformation - Design and implement repeatable frameworks that improve capability intake, evaluation, prioritization, experimentation, transition, and fielding. - Drive modernization initiatives that improve organizational agility, acquisition effectiveness, and mission execution. - Establish standardized approaches for innovation, experimentation, and rapid capability delivery that can scale across client organizations. ### Business Growth & Strategic Expansion - Identify, qualify, shape, and help capture strategic growth opportunities within existing and prospective client organizations - Leverage executive relationships and mission insight to identify emerging client priorities and expand Dcode's portfolio of work. - Contribute to organizational growth through thought leade…