Director of Claims Operations

**Job Title:** Director of Claims Operations **Reports to:** AVP of Claims **Direct Reports:** Claims Operations and Claims Administration teams **Location:** Jacksonville Office **Position type:** Full-Time **FLSA Status:** Exempt, Salaried **Normal Working Hours:** Monday-Friday, 8:00AM-5:00PM **Who We Are** Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus. **What Olympus Offers** We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including: - Employer-sponsored medical, dental, and vision plans - Company-paid life insurance, short-term disability, and long-term disability - 401(k) with company match - Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off - Education Assistance Program and ongoing professional development opportunities - Wellness Lunch N Learns - Employee perks such as pet insurance, discount programs, and a welcoming office environment At Olympus, we empower you to grow, contribute, and thrive both professionally and personally. **What You’ll Do** Behind every exceptional claims experience is a strong operational foundation, and that's where you'll make your impact. As the Director of Claims Operations, you'll lead the strategies, people, and processes that keep our Claims organization running efficiently, compliantly, and consistently. You'll oversee claims administration, quality assurance, compliance, training, and operational excellence while partnering closely with Claims leadership to drive continuous improvement across the department. This role is ideal for a collaborative leader who enjoys developing people, improving processes, leveraging data, and building scalable operations that deliver outstanding service. At Olympus, you'll help shape the future of our Claims organization while living our core values of Service, Simplicity, and Accountability. **Key Responsibilities** **Lead Claims Operations** Provide strategic leadership for Claims Administration, Compliance, Quality Assurance, and Training while developing high-performing teams, improving operational processes, and ensuring consistent service across the Claims organization. **Ensure Compliance & Quality** Oversee regulatory compliance, quality assurance programs, file reviews, audits, and reporting to ensure claims operations meet company standards and state regulatory requirements while minimizing operational risk. **Develop People & Processes** Lead onboarding, technical training, and professional development programs while identifying opportunities to streamline workflows, improve efficiency, and strengthen operational performance. **Drive Performance** Monitor key operational metrics, service levels, and quality indicators to support informed decision-making, continuous improvement, and exceptional customer service. **Partner Across the Business** Collaborate with Claims leadership, Legal, Finance, Underwriting, IT, and executive leaders to support regulatory readiness, catastrophe response, new product launches, and other strategic initiatives. **What You'll Bring** - Bachelor's degree in Business, Insurance, or a related field (Master's preferred). - 8+ years of progressive property & casualty claims leadership experience, including operations, compliance, quality, or training leadership. - Strong knowledge of Florida insurance regulations, claims operations, and compliance best practices. - Experience leading teams, improving processes, and using data to drive operational performance. - Excellent leadership, communication, and cross-functional collaboration skills. - CPCU, AIC, o…