Director of Banquets - Hotel Cleveland, Autograph Collection

Director of Banquets – Hotel Cleveland A Director of Banquets in a hotel is responsible for leading the banquet and event operations department, ensuring high-quality service, and driving profitability from catering and event revenue. Core Responsibilities Oversee all banquet and event operations, including staffing, scheduling, training, and performance management of banquet service staff Manage the banquet department’s P&L, controlling labor, supply costs, and meeting revenue goals Coordinate with catering sales, event planners, and culinary teams to review Banquet Event Orders (BEOs), confirm staffing, and align service standards Establish and enforce service standards for plated dinners, buffets, receptions, and break service Build staffing models for peak, shoulder, and off-peak periods, balancing full-time and temporary staff Supervise human resources for the banquet department: hiring, training, performance reviews, discipline, and retention Plan and execute events ranging from corporate luncheons to large-scale galas, ensuring smooth setup, service, and breakdown Maintain quality standards and guest satisfaction, resolving complaints promptly Manage banquet equipment, function spaces, and cleanliness, ensuring compliance with health, safety, and sanitation regulations Develop creative décor and thematic setups for special events Coordinate with other departments (Food & Beverage, AV, Housekeeping) to ensure seamless event execution Other tasks as assigned Qualifications Education: Preferred - Bachelor’s degree in hospitality management, business, or related field Experience: 6–10 years in hospitality, with 3–5 years in banquet management or assistant banquet management Certifications: Certified Meeting Professional (CMP), Certified Hospitality Supervisor (CHS) preferred Skills: Strong organizational, interpersonal, and sales skills; proficiency in computer systems and payroll; ability to work weekends/holidays Career Outlook Growth: Strong recovery in convention and event business, with demand for skilled banquet directors in large hotels, resorts, and convention centers