Director, Mission Engineering Group

Director, Mission Engineering Group A World-Changing Company At Ethyca, we're engineering trust for humanity. We believe that by building Fides, the operating system for Data Privacy & AI Governance, we can solve the world's most critical and challenging problems of trust and safety in data and AI-driven enterprise — on behalf of every person. We partner with the most important institutions in the world to transform the safety, trust, and integrity of their data and technology systems. Our software has been used to power the safety and privacy of millions of users globally. Role You will lead Ethyca's Mission Engineering Group (MEG) — our embedded delivery team combining legal-grade precision with deep technical integration. Reporting to the CEO and working closely with product and engineering, you'll own the full mission lifecycle: from presales through the first 90-day deployment sprint, and through the ongoing continuity program (MEG-C) that ensures customers keep unlocking value as their data systems evolve. MEG has two components you'll lead: Embedded Delivery — Deployment Managers and Forward Deployed Engineers who provide comprehensive privacy engineering, program management, and technical expertise to ensure successful rollout for every client. MEG Continuity (MEG-C) — Technical Account Managers who assume ongoing ownership post-mission, maintaining shared accountability for customer success over time. This is a player-coach role. You'll build the systems that make delivery scalable and repeatable, while personally shaping strategy and outcomes for our most critical partners. Responsibilities - Lead and scale MEG across both functions — Embedded Delivery and MEG-C — with clear KPIs for deployment velocity, customer health, and expansion. - Engineer the shortest path from deployment to provable value: own the 90-day mission model and ensure every engagement delivers measurable outcomes within that window. - Develop and implement standardized playbooks, processes, and handoff protocols — from initial engagement through MEG-C continuity — to improve repeatability and reduce time-to-value across all enterprise engagements. - Own executive-level relationships with client stakeholders, including C-suite sponsors, aligning technical delivery to business value at every stage. - Serve as the senior escalation point and strategic partner across ~12 ongoing complex deployments; ensure issues are resolved with urgency and care. - Act as a consultative solution partner during pre-sales and implementation phases, helping clients understand how Ethyca can address their privacy, governance, and compliance needs. - Collaborate cross-functionally with Sales, Product, Legal, and Engineering to surface client feedback and drive roadmap alignment. - Hire selectively and intentionally as the team scales, maintaining a high-performance bar across both delivery tracks. What Success Looks Like (First 6–12 Months) - 90%+ of new clients achieve a defined value milestone within the first 90 days - Embedded Delivery to MEG-C handoff is seamless: documented, repeatable, and adopted across all accounts - 15% growth in client expansion revenue driven by MEG-C continuity - Executive sponsor relationships established at top 5 clients - Reduced deployment cycle time by 30% Requirements - 10+ years of experience in client delivery, forward deployment, technical program management, or solution consulting, with significant leadership responsibilities. - Proven success leading complex, global enterprise deployments in a fast-paced software or data infrastructure environment (e.g., privacy, security, cloud, AI, or data governance). - Experience building operational systems — playbooks, handoff protocols, KPIs — that enable scaling client delivery teams. - Demonstrated ability to manage high-performing cross-functional teams, ideally in startup or high-growth environments. - Executive presence: able to confidently navigate enterprise client conversations, in…