Director, Major Account Management

**Location:** Remote - Maryland - Reasonable travel to Annapolis area **About SOVRA** SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve. What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market. At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good. Learn more at http://sovra.com Reporting to the Senior VP of Strategy, the Director, Major Account Management is accountable for line of business execution, operational performance, and value realization of the Company’s Transactional Program offerings the Company’s largest customers. The Transactional Program is an industry-unique software and services solution the leverages a customer’s cooperative purchasing to generate transaction-based revenues shared by the customer and the Company. **Main responsibilities:** - Responsible for specific quotas based on Total Contract Value and account development, planning and profiling strategies for a $5-10M potential account - Develop account strategies and collaborate with virtual teams on strategic planning and transaction execution, while creating optimal conditions for customer satisfaction - Create and implement quarterly and annual strategic plans and reports as required by customer contracts - Provide relevant indicators, actionable information and recommendations on targeted initiatives and outcomes - Deliver our value proposition and generate new projects through events, effective marketing tactics, negotiation, financial analysis, business process consulting and automation - Ensure account optimization by driving revenue growth and ensuring new projects and additional service opportunities - Work closely with customers and internal finance/compliance teams to inform company revenue projections related to transaction model and fee optimization revenues - Act as main point of contact and business consultant for customer’s Chief Procurement Officer and/or their leadership throughout the life of the account - Building strong relationships at the executive level, including SVP, Chief Customer Officer, CEO, Chief Product Officer, to communicate the needs and strategic objectives of our most important customers - Proactively grow State and local government based cooperative programs from which TRX and FOP revenues are derived - Establish strong relationships with local government users registered in our TRX customer solutions. - Collaborate with Marketing and Supplier Success teams to develop cooperative purchasing marketing and contract promotion programs - Act as liaison between suppliers and government customers - Work effectively with and manage distributed teams that may or may not report to you - Balance delivering the company’s strategic objectives with advocating for the customer - Create and deliver presentations to key customer contacts and stakeholders in order to deepen their understanding of the product offering - Improve customer satisfaction through clear, responsive and empathetic communication while showing the value of the products and services - Work closely with the Product, Services, Customer Experience, and other internal SO…