Director, Internal Technology and Delivery

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds. A Little About the Role We are seeking an exceptional Director of Internal Technology Delivery with deep expertise in enterprise corporate systems management, technology integration, and cross-functional ecosystem optimization. Our ideal candidate will bring 8+ years of experience in transforming complex corporate technology landscapes, with a proven track record of seamlessly integrating diverse business systems across CRM, ERP, marketing automation, and communication platforms. The successful candidate will serve as a critical bridge between corporate systems technical teams, business units, and leadership, with a demonstrated ability to: Manage complex technology transformations across multiple business-critical platforms Drive delivery of technology solutions that enhance operational efficiency and business performance What you’ll do: Lead the corporate systems technology delivery Establish and manage a centralized technology intake and prioritization process Create governance frameworks for cross-functional technology initiatives Drive end-to-end implementation and delivery of technology solutions Develop and implement comprehensive technology delivery strategies Create detailed evaluation frameworks for technology investments Conduct thorough assessments of technology initiatives, including: Strategic alignment Business value potential Resource requirements Implementation complexity Manage full lifecycle of technology transformation efforts Create and maintain comprehensive documentation of delivery processes Collaborate across security, IT, and business units to ensure optimal solution fit This role requires a delivery driven professional who can: Navigate complex organizational landscape Anticipate technological trends Manage cross-functional teams Deliver initiatives that create tangible business value Our ideal candidate will have: Bachelor's degree in Computer Science, IT, or related field 8+ years' of technology leadership experience Extensive experience with Corporate / Business Systems CRM Systems (Salesforce, Pardot, HubSpot) Contact Center Technologies (Zoom, Five9, RingCentral) ERP Systems (NetSuite, SAP, Oracle) Marketing Automation Platforms (Pardot, Marketo) Customer Success Management Tools (Gainsight, Totango) Integration and Middleware Platforms (Boomi, MuleSoft, Workato) Proven track record of internal customer management and cross-functional engagement Strong experience with PMO frameworks and project governance Technical solution architecture and design Enterprise architecture understanding Vendor and partner technology management Change management and Technology adoption Execution-focused delivery methodologies Physical Requirements: This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees Use of computer, telephone, and other office equipment for the greater part of the workday Occasional travel may be required for this position Why Procare? Excellent comprehensive benefits packages including: medical, dental, & vision plans HSA option with employer contributions Vacation time, holidays, sick days, volunteer & personal days 401K Plan with employer mat…