Director, Implementations & Benefit Quality

**Responsibilities include but are not limited to:** - Manage implementation and business quality assurance team members. - Direct complex integration and implementation projects while meeting critical milestones. - Delegate tasks for primary benefit design set up for new plans and clients to implementation team members. - Serve as primary point of contact for new large clients through the implementation phase. - Facilitate conference calls and communication between clients and other internal departments for more complex aspects of specialized benefit requirements. - Identify project bottlenecks and deploy strategies to ensure timelines are met. - Maintain detailed documentation supporting all aspects of implementation. - Balance competing priorities for the implementation team. - Travel to client locations as necessary to provide implementation “go live” support. - Ensures all claims processing edits, pricing, messaging and configuration meets the business requirements of the client. **Qualifications:** - 7 years of PBM or healthcare implementation experience - Project management skills - Prior management experience - Excellent organizational and time management skills - Excellent telephone etiquette, verbal and written communication skills - Excellent presentation skills to interface with clients and prospects. - Proficient in Microsoft Office applications - Ability to analyze, interpret and develop solutions effectively - High level of professionalism **Education Requirements:** - Bachelor's degree preferred I confirm that I meet or exceed the educational and experience requirements set forth herein.