Director, GTM Operations

At Marqeta, we're on a mission to revolutionize the way money moves. As pioneers in the field of embedded finance, we're tapping into a market opportunity that's worth trillions. Our card issuing platform offers unparalleled flexibility and control, enabling companies to issue cards, authorize transactions, and manage payment operations in real time. We power some of the most renowned brands in the new economy, including Block, Cash App, Affirm, Instacart, Doordash, Uber, and Walmart. Today, nearly 8 out of 10 Americans use a product powered by Marqeta every week. As Marqeta’s Director, GTM Operation s you will be responsible for establishing and executing a strong operational cadence, bringing structure and sustainable, scalable processes to support business growth and ensure cross-functional alignment. In this role, you will be responsible for managing the sales incentive compensation design and executing the sales compensation program; overseeing the selection, implementation and ongoing maintenance of tools and technologies to support GTM and revenue operations; managing opex and headcount budgeting & tracking processes, and driving operational rigor and excellence across the GTM organization. As a change agent for the organization, you will rely on data-driven insights and rigorous process assessment to drive operational efficiency within the GTM org. We work Flexible First . This role can be performed remote within the United States or from our Oakland, CA or New York City offices. We’d love for you to join us! NOTE: if you are based within 35 miles of our Oakland, California, New York City (Midtown) or London office, you will be expected to be in-office 2 days / week. The Talent team will share more details if selected for the Recruiter Interview. The Impact You’ll Have Establish and execute a strong operational cadence, bringing structure and sustainable, scalable processes to support business growth and ensure cross functional alignment Lead the AI transformation for the RevOps function and go-to-market workflows, championing the change for the RevOps and GTM teams Drive adoption of AI-powered workflows, automations, and agent-assisted processes that accelerate the team and the functions it supports Refine and standardize processes, policies, and workflows to scale working with GTM leadership and functional stakeholders Drive continual assessment of existing sales processes to deliver operational excellence through iterative improvements Be accountable for the end-to-end operational infrastructure, overseeing the selection and implementation of tools and technologies to support GTM and revenue operations, including CRM systems (Salesforce) and related sales tools (Gong, Loopio, SPIFF etc.) Drive system consolidation, migration, and implementation projects that improve data quality, reduce operational friction, and unlock new capabilities Oversee incentive compensation design, working with executive leaders to understand strategic business objectives, assessing the success of current incentives, proposing new incentive designs, securing final decisions and approvals, and communicating new incentives to leaders and employees Manage regular opex and headcount budget/actuals tracking for the GTM department, driving annual planning process in alignment with corporate planning goals and timelines Collaborate closely with peers to establish best practices, foster knowledge sharing, and promote skills development across the GTM Operations organization Manage and mentor a team of revenue operations professionals, fostering a culture of high performance and continuous learning Who You Are 10+ years of proven experience managing a best-in-class, complex Sales Operations function supporting growth in a FinTech / modern payments sales environment Strong operational mindset; skilled at building processes to scale Salesforce expertise Change agent challenging the status quo and setting new strategic & operational direction based on…