Director, Graduate Admission

This position is responsible for executing the graduate enrollment strategy established by managing admissions and enforcing speed-to-lead standards and holding program leaders and enrollment partners accountable to performance outcomes. This role provides daily oversight to the admissions pipeline across all graduate programs and functions serving as a central point of accountability for responsiveness, conversion, and enrollment execution. This position manages program leaders through defined SOP structures, performance expectations, and data transparency, ensuring a consistent, student-centered experience across all programs. ### Responsibilities - Confident communicator with strong interpersonal, presentation and relationship-building skills. - Highly organized with exceptional follow-through and documentation discipline. - Comfortable balancing front-facing recruitment responsibilities with backend operational execution as well as communicating with Faculty and Program Advisors. - Thrives in structured, fast-paced environments that value accountability, clarity, and results. - Sales-minded, goal-oriented, and highly motivated by performance metrics. - Knowledge in utilizing and managing CRM software. - This position may require occasional evening or weekend outreach during peak recruitment cycles. - Adherence to institutional policies, FERPA regulations, and data integrity standards is required at all times. - Ability to travel and accommodate conference/recruiting schedules when necessary ### Qualifications **Required Education and Experience:** - Undergraduate degree required, master's degree preferred. - 5+ years of experience in leading customer service, lead qualification, admissions, pipeline-based conversion roles, or similar. ### About the Company Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities. Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu.