Director, Global Training & SME Support

Join the Force Behind Law Enforcement Success At LeadsOnline, we bridge the gap between technology and justice, empowering law enforcement agencies with cutting-edge solutions to close cases and serve their communities. Our employees play a critical role in our mission, connecting law enforcement agencies with our powerful tools to help them work smarter and faster. Everything we do is grounded in our core values of Service, Energy, Ownership, and People—and we’re looking for someone who embodies these principles. LeadsOnline is building the definitive platform for investigative and forensic intelligence, serving roughly 5,500 law enforcement agencies across the U.S. and 80+ countries. As we consolidate a multi-product portfolio into a unified platform, training and SME support move from a delivery function to a strategic growth lever. What You’ll Do The Director, Global Training & SME Support leads that function worldwide — spanning our U.S. digital-data and investigative tools and our global forensic ballistics (IBIS) programs. We are looking for a commercially minded architect who can design how the team, its roles, its programs, and its partner network are structured so that training and SME support scale with the company — and who holds the bar high on what we deliver, so that training and SME support are a durable source of customer value and competitive advantage. This person builds repeatable programs, a modern learning platform, and a certified partner network that grow capacity as the company grows and, in equal measure, drives the excellence of what we deliver. We want training to be a genuine differentiator for LeadsOnline: novel, creative, and engaging programs that truly build experts of our users and deliver an experience worth raving about. Every training and SME interaction is an opportunity to deepen adoption, strengthen relationships, and reinforce the credibility of LeadsOnline in the professional communities we serve. Architect and builder. This role owns both the design of the function how the team, roles, programs, and partner network are built to scale and accountability for delivery excellence. The two carry equal weight. Delivery that stands out. Training should be a differentiator for LeadsOnline. This role is accountable for a program that is novel, creative, and engaging one that truly builds experts of our users and delivers an experience worth raving about. Commercial mindset. Training and SME support are among our most powerful drivers of activation, adoption, retention, and expansion. This role owns the strategy for delivering — and continuously capturing that value over the full customer lifecycle. Global and multi-domain. The function must serve two distinct worlds U.S. investigative/digital-data tools and global forensic ballistics across time zones, partner models, and credentialing norms. Systematizing across both is core to the job. Cross-functional by design. This role succeeds only through deep partnership, especially with Sales, and with Product, Customer Success, Marketing, and our external training partners. What this role is about 1. Architect the Team & Function for Growth Design the structure, roles, and operating model of the global training and SME organization so it is best positioned for the company’s growth and strategic goals. Build repeatable systems, playbooks, and governance replacing individual dependency with scalable process across both digital-data and ballistics domains. Define the mix of full-time staff, SMEs, and certified training partners, accounting for degree of influence, CJIS/security requirements, and international considerations. Develop and govern a certified partner-trainer network as the primary lever to scale capacity globally without linear headcount growth. 2. Position Training & SME Support as a Value-Add Own the strategy for how training and SME support create and communicate value to customers across the lifecycle from onboarding through advanced…