Director, Global Professional Services

At Leapwork, we are at the center of the most important shift happening in enterprise software right now, with AI changing how software is built across every industry and every enterprise. We sit at this intersection, and what makes us different is the combination no one else brings: agentic, application agnostic, and deterministic by design across the full software delivery lifecycle. We are trusted by some of the world's most respected brands across financial services, pharma, manufacturing, and retail. Our platform spans agentic AI orchestration and proven visual automation across every application estate. Our AI Your Way™ approach means we amplify what enterprises already have rather than replacing it, meeting them where they are and moving at the pace the business demands. Backed by KKR, DN Capital, Salesforce Ventures, and Headline, we are scaling fast and the market opportunity in front of us is significant. If you want to do the best work of your career at a company where the product is genuinely mission critical to our customers, we would love to talk. We are headquartered in Copenhagen, Denmark with offices in Boston, London, and Gurgaon and local presence across the United States, Europe, and Asia. Job Summary Leapwork's Global Professional Services organization enables customers to rapidly adopt and realize value from the Leapwork platform through implementation excellence, partner-enabled delivery, technical expertise, and operational excellence. Professional Services plays a strategic role in accelerating customer adoption, enabling customer self-sufficiency, and continuously improving how Leapwork delivers value at scale. The Director, Global Professional Services is responsible for defining and executing Leapwork's global Professional Services strategy. This role leads a global organization responsible for consulting delivery, delivery operations, partner enablement, product training, services engineering, resource management, and operational excellence. Success in this role is measured by the organization's ability to consistently deliver exceptional customer outcomes, accelerate time-to-value, enable customer self-sufficiency, scale through partners, improve operational efficiency, and continuously evolve Leapwork's implementation capabilities and service offerings. This leader is responsible for building a scalable Professional Services organization that combines world-class delivery, operational excellence, and continuous innovation to support Leapwork's long-term growth strategy. Key Responsibilities Strategic Leadership: Define and execute Leapwork's global Professional Services strategy, aligning delivery, operations, partner enablement, and customer adoption with the company's strategic objectives. Lead, develop, and inspire a high-performing global Professional Services organization by fostering a culture of accountability, operational excellence, continuous learning, and innovation. Champion a One Leapwork operating model by aligning Sales, Customer Success, Product, Engineering, Partners, and Operations around shared customer outcomes and reducing organizational friction. Establish Professional Services as a strategic contributor to customer adoption, product evolution, and long-term business growth Customer Adoption & Delivery Excellence: Own the successful delivery of Professional Services engagements, ensuring consistent quality, predictable outcomes, and measurable customer value. Continuously improve implementation methodologies, governance, and delivery standards to accelerate customer time-to-value and enable long-term customer self-sufficiency. Provide executive oversight for strategic customer engagements, complex implementations, and critical customer escalations. Partner Ecosystem & Scale: Develop and mature a global partner-enabled delivery model that expands implementation capacity while maintaining a consistent customer experience. Establish partner certification, enablement, governanc…