Director, CX Systems & Insights

petvisor · United States

Full-timeCustomer ExperienceGeneral$111,000–$150,000/yr

About the Director CX System Insight role

Director CX System Insight positions focus on delivering results in their domain. This page aggregates open Director CX System Insight roles and what employers typically expect.

About the role: The Director, Customer Experience Systems & Insights is responsible for designing, scaling, and optimizing systems that shape and provide insight into the end-to-end customer journey and associated leading and lagging indicators of success. This role will translate company priorities into CX initiatives and into day-to-day operational reality through managing the tool stack and budget, implementing AI and self-service automation and governance, and overseeing metrics and reporting for the leadership team and Board. Reporting into the Chief Customer Experience Officer, this role is both systems and process-focused, working closely with the CX leadership team as internal customers for prioritization, sequencing, and metrics and analytics to drive and influence decision-making.

Salary estimate

$111,000 – $150,000/yr

Provided by the employer.

Skills for this role

LeadershipAutomation

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