Director, Customer Reporting & Data

Director, Customer Reporting & Data Reports To: Senior Director, Client Solutions Location: Remote (Within the US) Environment: Remote Status: Exempt; Salary Who We Are: Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry. Whether you�re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers. Purpose of Your Work: The Director, Customer Reporting & Data within Managed Services, is the business-side data product leader responsible for how Redwood structures, governs, and delivers the data products that power customer-facing analytics across Managed Services. This role owns the strategy for the standard customer reporting suite and the underlying data quality, cleanliness, structure, and governance required to make that reporting trusted, scalable, and repeatable. This is not a pure business intelligence development role. It is the leader who translates customer commitments, operational workflows, solution design, and Managed Services strategy into a governed data and reporting architecture. Where business intelligence and IT teams build and maintain platforms, this role defines what customer-facing reporting should be, which data standards must support it, how data quality is monitored, and how reporting products are configured, documented, rolled out, and continuously improved. This leader creates alignment across Client Technology, BI, Commercial Solutions, Operations, and Finance teams. The role ensures that customer reporting delivery is not disconnected from data quality ownership; the same leader who owns reporting strategy also owns the operating routines, configuration standards, and governance mechanisms that make the data complete, consistent, clean, and usable. This position directly supports customer growth and retention, margin expansion through operating leverage, improved reporting reliability, and the structured data foundation required for scalable analytics, automation, and future AI-enabled use cases. What This Role Owns: Managed Services data product strategy: Defines the data product roadmap for Managed Services, including the standard data structures, KPI definitions, reporting logic, documentation, and governance routines required to support scalable customer analytics Customer-facing reporting product ownership: Acts as product owner of the standard customer reporting suite, including dashboard strategy, enhancement roadmap, user documentation, release planning, rollout, training, and adoption across Managed Services Data quality, cleanliness, and structure: Owns governance and monitoring of data completeness, cleanliness, consistency, and usability across systems and the customer base; drives repeatable routines to identify gaps, resolve root causes, and improve structured data capture Reporting delivery platform strategy: Owns the delivery strategy across Redwood Insights, BI, automated Excel, Edge, Snowflake, and other customer reporting mechanisms, including guidelines for when customers receive standard reporting, minor configuration, or fully custom reporting Business intelligence request governance and roadmap alignment: Serves as the approval point for customer-facing business intelligence requests requiring new development so work aligns with the larger customer reporting and data product strategy; minor tweaks, enhancements, and fixes to existing dashboards may continue to flow directly to BI Customer-specific configuration…